Help Desk Analyst

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Healthcare IT Leaders, is seeking the following. Apply via Dice today!

Healthcare IT Leaders is seeking an experienced IT Help Desk Analyst with hands-on experience in either Cerner (Oracle Health), Epic, or Workday.

This is a full-time, permanent role supporting one of our healthcare clients. We are looking for candidates local to our office in the KC area, and this role will be remote hybrid.

Shift Info:

• 6:00PM to 6:00AM CST ** on a 5-5-4-4 schedule (work 5 days, then off 5 days, work 4 days, then off 4 days, repeating this schedule).
  
  

Role Summary:

This position provides daily technical and application support across clinical and business systems. The analyst will manage incoming tickets, troubleshoot EHR/application issues, and help ensure smooth operations for end users.

Key Responsibilities:

• Provide first-line support for IT and EHR application issues (Cerner, Epic, or Workday)
• Troubleshoot issues involving applications, devices, accounts, printers, and workflows
• Resolve tickets promptly and document all work accurately
• Escalate issues appropriately when needed
• Deliver clear, professional communication and high-quality customer service
  
  

Required Experience

• Minimum 3 years of Help Desk/Service Desk experience with Cerner, Epic, or Workday
• Familiarity with enterprise ticketing systems and general end-user support
  
  

To learn more about this and other positions, contact Andrew Felix at or . Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at .