What are the responsibilities and job description for the Help Desk Technician position at Advantage Tech?
We are looking for a Help Desk Technician to provide technical assistance to our clients. You will troubleshoot, install, and upgrade software and hardware systems for businesses in various fields to help them accomplish their goals.
Responsibilities
Responsibilities
- Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.
- Communicate with clients via email, chat, and phone.
- Provide timely and accurate solutions to customers’ technical problems and ensure prompt and accurate responses to increase client satisfaction.
- Prioritize tickets based on various factors including business impact, age of ticket, and scope of impact.
- Education Qualifications: a degree or equivalent in a relevant field, like Computer Science, IT or Software Engineering. Microsoft or similar certification is a plus.
- Relevant job experience is described as: job experience with similar essential duties and/or in similar industry
- Strong analytical skills and ability to convey that information succinctly and clearly.
- Strong interpersonal, teamwork, conflict resolution, and negotiation skills.
- Strong time management, organizational, and prioritization capabilities.
- Excellent oral and written communications skills internally and customer-facing with a focus on training.
- Well-versed in communicating at both the technician as well as customer level.
- Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.
- Ability to remain approachable in a fast-paced environment.
- Remain stationary for extended periods
- Ability to communicate information
- Ability to bend, kneel, and stand
- Ability to operate a computer
- Ability to operate hand tools and equipment
- Possess/maintain a Valid Driver’s License
- Travel requirement
- Ability to pass a Fingerprint-Based Background Check