What are the responsibilities and job description for the Systems Administrator position at Experis?
Our client is seeking a Systems Administrator to join their team. As a Systems Administrator, you will be part of the Customer Experience Operations supporting various teams. The ideal candidate will demonstrate strong organizational skills, adaptability, and effective communication, which will align successfully in the organization.
Job Title: Systems Administrator
Location: Fort Worth, TX - Hybrid
Work schedule (days & time): Mon-Fri 8 am CT - 5 pm CT
Duration: 6 months with highly possible extension / conversion
What's the Job?
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Job Title: Systems Administrator
Location: Fort Worth, TX - Hybrid
Work schedule (days & time): Mon-Fri 8 am CT - 5 pm CT
Duration: 6 months with highly possible extension / conversion
What's the Job?
- Leverage available process documentation to support Telephony systems and improve existing documentation as needed
- Set up and maintain user accounts across Customer Experience Operations and Shared Services groups
- Maintain and troubleshoot Front-End Messaging system in Humanify/Five9 (BlackChair), including loading, scheduling, and testing messages
- Monitor Telephony mailbox to address questions, requests, and training needs
- Assist with daily tasks in Intradiem software, including assigning tasks, troubleshooting issues, and gathering report data
- Experience with contact center platforms (Cisco or Five9 experience beneficial, but not required)
- Attentiveness to details for documentation purposes
- Ability to follow systems protocols and escalate issues when necessary
- Strong process documentation skills
- Basic competency with Microsoft 365 Suite
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.