Service Administrator

SUMMARY: As a Service Administrator, you will play a pivotal role in ensuring the efficient delivery of services and maintaining client satisfaction.  Your primary responsibilities include coordinating service, installation, and training requests, return merchandise authorizations, supplier returns, supplier recovery, and warranty reimbursements.  

 ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties beyond this representative listing may be assigned to the essential job duties and responsibilities of this position based on Company needs.  

 Receive, log, and prioritize service, installation, and training requests from clients and ensure prompt assignment to appropriate teams.

 Create service, installation, and training orders and jobs.   Keep customers informed of scheduling and progress of services.  Ensure appropriate POs are received, parts are shipped, and orders closed in a timely manner.

 Create and process parts RMA to be returned for warranty analysis.

 Coordinate with suppliers for warranty returns and process supplier returns, monitor, and process supplier recovery.

 Work with third party service providers and process service and warranty requests and reimbursements.

 Warranty register fuel systems into business software upon shipment and installation.

 Generate reports and documentation for analysis and compliance purposes.

 Identify areas for improvement and contribute to process enhancements.

 Maintain a positive corporate culture that promotes ethical practices, integrity, and a constructive work environment, enabling the company to attract, retain, and motivate quality employees and to increase customer satisfaction and retention.

 Ensure company policies, practices and audit standards are in compliance.

 Must have strong interpersonal and communication skills.

 Maintain safe work environment.

 Maintain professional appearance.

 As a condition of continued employment, the employee is required to exhibit positive corporate citizenship, with demonstrated ability to positively interact with others, follow required Company policies and procedures which include but are not limited to policies regarding conduct, record keeping, and safety.  As a condition of continued employment, the employee is required to refrain from any behavior that is construed as sexual harassment, harassment and/or creating or participating in a hostile work environment, and/or violence in the workplace.

 QUALIFICATIONS AND POSITION REQUIREMENTS: The individual must be able to perform each essential duty satisfactorily.  It is required that the individual demonstrates decision-making, administrative, and organizational skills.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Experience with ERP business systems and processes.  

 Proficient in Microsoft Office/Excel.

 Education and/or Experience: High school diploma or general education degree (GED); Familiarity with office productivity tools (e.g. Microsoft Office). Experience in a service coordination or administrative role, ideally within a client-focused environment preferred.

  Language Skills: Ability to read, analyze and interpret general business procedures. Ability to communicate with customers, vendors, technicians both written and verbally. Ability to write up service, installation and training orders.   Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

 Mathematical Skills: Excellent understanding of mathematical operations including addition, subtraction, division, multiplication, and percentages. 

 Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.   Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  

 Other Skills and Abilities:  Personal computer skills, ability to use a keyboard and 10-key by touch. 

 PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions at the request of the employee, and with appropriate medical certification. 

 While performing the duties of this job the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms; and talk or hear.  The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl.  

 The employee must occasionally lift and/or move more than 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

 WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable the individual with disabilities to perform the essential functions.

 While performing the duties of this job, the employee works in an office environment as well as occasionally in non-climate controlled area of shop.

 The noise level in the work environment is usually moderate.

 Occasional business travel may be required.

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Cummins Clean Fuel Technologies and its Affiliate Companies are Equal Opportunity and Affirmative Action Employers.