What are the responsibilities and job description for the Help Desk Analyst 1 position at Experis?
Work Location: 100% Onsite. Primary Location: 27 Riverside Dr. Presque Isle, ME 04769 (Will only consider local candidates within about an hour radius of the primary location). Travel is required for this position. They will need to utilize their personal vehicle when traveling between court locations. Mileage will be reimbursed.
Significant amount of reimbursed in-state travel required.
Top 3 Skills
The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other facilities, offices, and judge chambers in Maine.
Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible.
Responsibilities
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
Significant amount of reimbursed in-state travel required.
Top 3 Skills
- Experience with and supporting videoconferencing equipment and audiovisual equipment.
- Basic working knowledge of audio equipment.
- Experience diagnosing and fixing tier 1 computer issues.
The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other facilities, offices, and judge chambers in Maine.
Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible.
Responsibilities
- The resource will provide technical support for staff and courtroom participants (either in person or remotely) in the operation of:
- Desktops / Laptops of various operating systems
- Printers and Scanners
- Audio / Video equipment use and setup
- User VOIP desk-sets
- Document Camera
- Audio listening equipment
- General presentation software
- May be asked to host remote video proceedings in special circumstances.
- Must be able to diagnose and fix tier 1 computer issues.
- Assists with help desk tier 1 trouble tickets.
- Participates in the development of the technical plans and coordinates activities with OIT members, other personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.
- Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.
- Supports hardware (e.g. Mixer) and software used to take an electronic record.
- Helps ensure that all information systems operate in a secure, reliable manner.
- Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.
- Assists in drafting and documenting department and operational procedures.
- Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
- Assists with presenting information technology training to both individual employees and groups of employees at the
- Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.
- Performs other duties as required.
- Basic working knowledge of audio equipment required.
- Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.).
- Ability to work in high stress environments required.
- Must have and maintain a valid drivers license.
- Ability to communicate in layman terms to users
- Ability to learn and retain technical training.
- Ability to plan, prioritize, and complete varied and competing work assignments.
- Ability to work with modern audio/video/computer equipment and technologies.
- Outstanding communication and people skills.
- Excellent time management skills.
- Excellent customer service skills.
- Ability to see a project through completion.
- Excellent problem-solving abilities and creative thinking abilities.
- Knowledge of outdated, current, and upcoming technology equipment and software.
About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.