Customer Service Officer

Job Description

**Job Description**

We are seeking a detail-oriented and customer-focused **Customer Service Officer** to join our Cleveland team. In this role, you will be responsible for handling inquiries, resolving issues, and ensuring that each customer receives high-quality support. You will play a key role in maintaining client satisfaction and reinforcing our commitment to excellence.

**Responsibilities**

• Respond to customer inquiries via phone and email in a timely and professional manner
• Resolve customer complaints and issues with empathy, efficiency, and clear documentation
• Maintain a deep understanding of company products and services to support customer needs
• Collaborate with other departments to resolve escalated concerns and improve service processes
• Maintain accurate records of customer interactions and transactions
• Follow up on open cases to ensure resolution and satisfaction
  
  

Qualifications

**Qualifications**

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus
• 1 years of experience in a customer service or administrative role
• Strong verbal and written communication skills
• Ability to handle high-pressure situations calmly and effectively
• Proficiency with CRM systems and Microsoft Office Suite
• Attention to detail and strong problem-solving abilities
  
  

Additional Information

**Benefits**

• Competitive salary: $56,000 – $61,000 annually
• Clear opportunities for career advancement and professional development
• On-the-job training to build technical and communication skills
• Supportive team culture that values your growth and contributions
• Paid time off, health benefits, and retirement plans available