Customer Service Specialist

Job Description

**Job Description**

Reboot Staff is seeking a detail-oriented and customer-focused **Customer Service Specialist** to join our growing team in Austin, TX. The ideal candidate will play a critical role in ensuring exceptional service and support to our clients and customers, helping to maintain our reputation for excellence.

**Responsibilities**

• Respond promptly and professionally to customer inquiries via phone, email, and internal ticketing systems
• Resolve customer issues efficiently while maintaining a positive attitude and high level of service
• Document all customer interactions accurately within the CRM system
• Coordinate with internal departments to address customer concerns and ensure smooth service delivery
• Identify areas of improvement and suggest proactive solutions
• Maintain a deep understanding of company products, services, and procedures
• Follow up with customers to ensure satisfaction and encourage long-term relationships
  
  

Qualifications

**Qualifications**

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
• Minimum 2 years of customer service experience in a professional environment
• Strong communication skills, both verbal and written
• Proficient in using CRM software and Microsoft Office Suite
• Problem-solving mindset with attention to detail
• Ability to multitask and manage time efficiently in a fast-paced environment
• Professional demeanor and team-oriented attitude
  
  

Additional Information

**Benefits**

• Competitive salary ($60,000 – $66,000 annually)
• Opportunities for career growth and advancement within the company
• Comprehensive training and onboarding
• Supportive and inclusive team environment
• Health, dental, and vision insurance options
• Paid time off and holidays