What are the responsibilities and job description for the Surveillance Operator position at Eureka Casino Resort?
Reports directly to the Surveillance Supervisor and Surveillance Manager. Surveillance Operator runs all surveillance computer equipment, monitors all areas of the property and closely observes a target game, staff member, or customer. They ensure compliance with applicable gaming regulations. The Surveillance Operator reports improper activity or disturbances to supervisor or security team for further investigation. Performs all other related and compatible duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Exceptional verbal and written communication skills and telephone etiquette. • Must have the ability to maintain discretion and confidentiality • Requires knowledge and ability to operate surveillance computers and equipment • Working knowledge of advantage play systems, basic strategy and cheating methods • The ability to read and understand written instructions. • The ability to hear telephones, radios and alarms. • Works varied shifts, including weekends and holidays.
AGE AND CERTIFICATIONS :
· 21 years of age or above
· Must obtain Nevada Gaming Registration
LANGUAGE SKILLS :
Ability to read and understand documents in written English form. Ability to respond to inquiries, complaints and emergencies. Fluency in English required. The ability to speak Spanish preferred.
EDUCATION and/or EXPERIENCE: High School Diploma or equivalent. A minimum of 2 years of gaming preferred but will train and/or surveillance experience.
SPECIAL QUALIFICATIONS: • Strong observation skills; ability to complete tasks while maintaining attentive monitoring at all times • Must possess the proven ability to quickly perceive, identify, monitor and assess suspicious activities, behavior and issues • Working knowledge of all Table Games, Slots, Race & Sportsbook, Cage and Soft and Hard Count procedures • Working knowledge of advantage play systems and cheating methods and basic strategy. • Working knowledge of computers and Microsoft Office products as Word and Excel. • Detailed knowledge of the operation of surveillance cameras, CCTV equipment, and digital recording devices
