Operator Surveillance

Specific Job Functions:

• Maintain strict confidentiality for the company when conducting observations and investigations.
• Answer multi-line telephones, take messages or direct to appropriate areas.
• Operate CCTV / digital recording programs to conduct surveillance.
• Use computer and associated hardware to complete documentation.
• Write and prepare daily reports and logs.
• Observe and document all marker redemptions.
• Review video and document specific slot and table games jackpots, procedure errors, guest complaints, and variances in all departments.
• Conduct routine surveillance filming, review videos, and complete documentation to detect suspicious activity throughout casino -gaming areas and restricted areas such as casino cage.
• Maintain evidence by archiving video coverage in their designated files.
• Monitor the activities in the table games, race & sports, casino cage, soft count, and slots areas.
• Testify in court as a representative for the company as necessary.
• Perform and maintain shift scheduled duties.
• Interface with management and departments throughout the property as needed.
• Cooperate with the Gaming Control Board (GCB) and other outside agencies.
• Attend all company sponsored training classes and assist with department training.
• Perform all duties as deemed necessary for the success of the department.

Qualifications:

• 2 years’ experience in a Surveillance department preferred.
• Knowledge of a minimum of four table games preferred.
• At least one card counting system preferred.
• Knowledge of gaming regulations required.
• A working knowledge of all areas observed including policies, procedures, cheating methods, and advantage play systems for all departments is required.
• High school diploma required.
• Must have or be able to obtain a gaming registration.
• Must be able to reach, sit, carry/lift and push/pull up to 10 lbs.
• Must be able to work in a casino environment with possible exposure to extreme cold.

Education

• High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.