What are the responsibilities and job description for the Video Surveillance Operator position at Synectics?
Description:
Our client is seeking dependable, detail-oriented Surveillance Operators to join their Operations Center in Las Vegas.
This is a fully onsite, desk-based monitoring role responsible for observing live video surveillance feeds, identifying suspicious or unsafe activity, and responding appropriately through audio intervention and incident escalation.
Operators monitor multiple properties nationwide using proprietary surveillance technology and coordinate with law enforcement, emergency responders, and property representatives as needed.
Monitor multiple live video surveillance feeds simultaneously.
Identify unauthorized, suspicious, or unsafe activity in real time.
Issue live audio warnings when appropriate.
Contact law enforcement, first responders, or property contacts for active incidents.
Create accurate and detailed incident reports.
Navigate multiple monitors, software applications, and browser tabs concurrently.
Maintain vigilance and focus throughout the shift.
Escalate technical concerns to IT support when necessary.
Adhere to attendance, punctuality, and performance expectations.
Qualifications
Ability to read, write, and communicate clearly in English.
Strong verbal communication skills and confidence speaking with law enforcement and property managers.
Proficient computer skills with the ability to navigate multiple applications and monitors simultaneously.
Minimum typing speed of 40 WPM.
Strong attention to detail and situational awareness.
Ability to remain seated and focused for extended periods.
Ability to work in a high-volume, fast-paced environment.
Reliable attendance and punctuality.
Must be available to work weekends.
Must be able to successfully complete mandatory training requirements.
Fast-paced Operations Center
Multi-monitor workstation environment
Heavy computer usage throughout the shift
Climate-controlled office setting
Structured schedules with limited flexibility
Communication platforms include Microsoft applications and Google Workspace tools
Occasional overtime may occur
Candidates with experience in the following areas are highly preferred:
Call center operations
Dispatching or emergency communications
Surveillance monitoring
Loss prevention
Fast-paced operations environments
Video gaming or other multi-screen environments requiring quick reactions and multitasking
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.
Synectics is an equal opportunity employer.
Salary : $16