Video Surveillance Operator

Surveillance Operator

Ideal Candidate Profile
Successful candidates often come from call center, dispatch, surveillance monitoring, loss prevention, gaming, or other fast-paced operational environments that require strong multitasking, attention to detail, and quick decision-making skills.

Position Overview
Our client is seeking dependable, detail-oriented Surveillance Operators to join their Operations Center. This is a fully onsite, desk-based monitoring role responsible for observing live video surveillance feeds, identifying suspicious or unsafe activity, and responding appropriately through audio intervention and incident escalation.
Operators monitor multiple properties nationwide using proprietary surveillance technology and coordinate with law enforcement, emergency responders, and property representatives as needed.

Key Responsibilities
Monitor multiple live video surveillance feeds simultaneously.
Identify unauthorized, suspicious, or unsafe activity in real time.
Issue live audio warnings when appropriate.
Contact law enforcement, first responders, or property contacts for active incidents.
Create accurate and detailed incident reports.
Navigate multiple monitors, software applications, and browser tabs concurrently.
Maintain vigilance and focus throughout the shift.
Escalate technical concerns to IT support when necessary.
Adhere to attendance, punctuality, and performance expectations.

Required Qualifications
Ability to read, write, and communicate clearly in English.
Strong verbal communication skills and confidence speaking with law enforcement and property managers.
Proficient computer skills with the ability to navigate multiple applications and monitors simultaneously.
Minimum typing speed of 40 WPM.
Strong attention to detail and situational awareness.
Ability to remain seated and focused for extended periods.
Ability to work in a high-volume, fast-paced environment.
Reliable attendance and punctuality.
Must be available to work weekends.
Must be able to successfully complete mandatory training requirements.

Preferred Qualifications
Candidates with experience in the following areas are highly preferred:
Call center operations
Dispatching or emergency communications
Surveillance monitoring
Loss prevention
Fast-paced operations environments
Video gaming or other multi-screen environments requiring quick reactions and multitasking

Work Environment
Fast-paced Operations Center
Multi-monitor workstation environment
Heavy computer usage throughout the shift
Climate-controlled office setting
Structured schedules with limited flexibility
Communication platforms include Microsoft applications and Google Workspace tools
Occasional overtime may occur

Mandatory Training Requirement
All new hires, regardless of assigned shift, are required to complete mandatory training on the Swing Shift schedule.
Training Schedule
Saturday - Wednesday
6:00 PM - 11:00 PM
Duration: Two weeks

Notes:
Onsite
Schedule:
Day Shift
8 hour shifts 5 days per week.
Thursday-Monday
7 am to 3:30 pm
30-minute unpaid lunch
Weekend availability is required.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status