Application Support Specialist

Hybrid schedule – 4 days in the office each week.

This is a Dealer Business Specialist position that will primarily be responsible for Application Support

Looking for someone with proven experience with application support.

Required Experience:
1 years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
1 years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
Ability to clearly communicate technical and functional information to dealers, business users, and team members
Proven ability to follow established support processes while escalating issues appropriately when needed
Demonstrated learning mindset with the ability to build functional and technical knowledge over time
Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements

Other Relevant Experience
Exposure to dealership operations or dealer-facing business applications
Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
Working knowledge of SQL for data analysis or troubleshooting
Awareness of API concepts and system integrations

Notes:
This team is currently working a hybrid schedule – 4 days in the office each week.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status