What are the responsibilities and job description for the Automotive Service Advisor / Writer - Ford of Boerne position at El Toro Auto Group?
Service Advisor 🚗🔧
Ford of Boerne | El Toro Auto Group
Full-time position
Ford of Boerne is seeking a motivated and customer-focused Service Advisor to join our high-performing service team. As a Service Advisor, you will serve as the primary point of contact between our customers and service department—ensuring a seamless, professional, and high-quality service experience from start to finish.
Experience in automotive service advising is highly preferred.
Responsibilities
- Greet customers promptly and professionally on the service drive
- Listen to customer concerns and accurately document service needs
- Write repair orders and communicate vehicle concerns to technicians
- Provide clear explanations of recommended services and associated costs
- Maintain consistent communication with customers regarding repair status and timelines
- Upsell recommended maintenance and services based on vehicle needs
- Ensure all work is completed efficiently and to customer satisfaction
- Coordinate with parts and service teams to ensure timely repairs
- Follow up with customers after service visits to ensure satisfaction and build long-term relationships
Qualifications
- Previous Service Advisor experienceÂ
- Ability to work in a fast-paced, team-oriented environment
- Basic knowledge of automotive systems and maintenance
- Ability to multi-task and manage time effectively
- Proficiency with computers and dealership software (Xtime, DriveCentric, or similar is a plus)
- Valid driver’s license
What We Offer
- Competitive compensation with performance-based earning potential 💰
- Health, dental, and vision insurance
- Paid vacation and holidays 🌴
- 401(k) with company participation
- Ongoing training and career development through El Toro University 📚
- State-of-the-art, climate-controlled service facility
At Ford of Boerne, we are committed to delivering exceptional service and creating a positive experience for every customer. If you are driven, customer-focused, and ready to grow your career with a winning team, we encourage you to apply today 🚀