What are the responsibilities and job description for the Clerical Support Associate - Ford of Boerne Service Department position at El Toro Auto Group?
Clerical Support Associate
Ford of Boerne – Service Department
Pay: $16/hour
Schedule: Monday–Friday, 9:00 AM – 6:00 PM
Rotational Saturdays: 7:00 AM – 3:00 PM
Position Summary
The Clerical Support Associate plays a critical role in supporting the service department’s daily operations. This position ensures accuracy in recordkeeping, provides administrative support, and delivers a high-level guest experience.
Key Responsibilities
Administrative & Recordkeeping
- Scan, organize, and file all warranty and customer-pay repair orders from the previous day
- Maintain and organize service department archives
- Complete all service-related email follow-ups in a timely and professional manner
Operations & Coordination
- Manage the service department shuttle schedule and logistics
- Check loaner vehicles in and out with proper documentation
- Maintain inventory of the service coffee station and break room
Financial Responsibilities
- Manage daily cash drawer with accuracy
- Prepare and complete daily deposits
Phone & Scheduling Support
- Assist with inbound calls as needed
- Support appointment scheduling and modifications
- Provide coverage for BDC agents during absences
Qualifications
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Basic computer proficiency (email, scheduling systems, document management)
- High attention to detail and accuracy
- Ability to work in a fast-paced environment
Traits for Success
- Positive, team-oriented attitude
- Professional appearance and demeanor
- Self-motivated with strong accountability
- Willingness to support multiple areas as business needs evolve
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Salary : $16