What are the responsibilities and job description for the Information Technology Support Engineer position at Doceree?
Doceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology.
We are a Series B start-up backed by top VCs: Creaegis, Eight Roads Ventures and F-Prime Capital. Our Best Place to Work certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary?
What you’ll Do
We are seeking a highly motivated and customer-focused L1 Support Engineer to manage IT infrastructure and assist our team members with hardware and software-related issues. The ideal candidate will have strong troubleshooting skills and a proactive approach to maintaining and improving IT support services.
- Provide first-level technical support to team members, troubleshooting hardware, software, and network-related issues.
- Install, configure, and maintain workstations, laptops, printers, and other office equipment.
- Manage user accounts, access controls, and IT-related onboarding/offboarding processes.
- Ensure timely resolution of support tickets by diagnosing problems and coordinating with L2/L3 support if required.
- Assist in setting up and maintaining IT infrastructure, including servers, networking devices, and cloud services.
- Monitor system performance, security patches, and software updates to ensure a secure IT environment.
- Document IT support requests, solutions, and best practices to improve troubleshooting efficiency.
- Provide basic training and guidance to employees on IT policies, security protocols, and system usage.
- Coordinate with external vendors for hardware procurement, maintenance, and repair services.
Who You Are
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- 3 years of experience in IT support, helpdesk, or a similar role.
- Strong troubleshooting skills with Windows, macOS, and common office applications (Microsoft 365, etc.).
- Basic knowledge of networking principles and IT security best practices.
- Excellent communication and problem-solving skills with a customer service-oriented mindset.
- Ability to work independently and collaboratively in a fast-paced environment.
- IT certifications are a plus.
Benefits
- Competitive salary and bonus
- Stellar health care plan options for you and your family (Medical, Dental & Vision)
- 401K 4% Matching
- Generous PTO, vacations & sick leave
- Extensive paid parental/maternity leave
- Team events
At Doceree, we know that our Company’s strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.