Senior Human Services Manager- Mental Health Quality Assurance Manager- MH/IDD/EI

Job Description

Department: Cumberland County Mental Health

Address: 1615 Ritner Highway, Carlisle, PA 17013

Work Hours: 8:00 am - 4:30 pm - Monday through Friday (75 hours bi-weekly)

Type of Position: Regular/Full Time/Exempt

External or Internal: External

Position Code: MH5004

Position Title: Senior Human Services Manager – MH Quality Assurance Manager

Pay Range & Step: 116 - Step 1

Salary: $38.34/hour or $74,763.00/year

Starting salary is negotiable based on relevant years of work experience and education.

Posting Period: October 10, 2025 through Open Until Filled

Recruitment Methods

• Transfer
• Lateral
• Reassignment
• Voluntary Demotion
• Promotion
  
  

Job Description: This position assumes the lead role in program quality assurance, ensuring program and provider compliance, and ensuring quality of services for individuals with serious mental illness in keeping with the mission and values regarding recovery and resiliency. This position is responsible for implementation of and compliance with the Quality Management Plan by county mental health service providers.

Essential Functions Of Job

• Responsible for program planning and evaluation, including review, analysis and monitoring, of contracted adult and child-serving programs and services within the Cumberland & Perry Counties’ Mental Health Program in keeping with the mission and values of recovery and resiliency.
• Responsible for ensuring program reporting is completed under the Consolidated Consumer Reporting Initiative (CCRI).
• Responsible for the Quality Management Plan of the Cumberland & Perry Counties’ Mental Health Program, which includes analysis of data from a variety of sources, including Consumer Satisfaction survey results and Incident Management reports and conducting and reviewing Provider Program Audits to ensure that needed services are being provided appropriately to county residents.
  
  

Essential Functions Of Job (Continued)

• Lead for Incident Management implementation and investigation of critical incident management issues within the contracted mental health programs to ensure provider compliance.Provides leadership in articulating program philosophy, values, and direction among stakeholders through training and consultation to individuals, provider agencies, families, advocates, HealthChoices and the general public.
• Serves as a Mental Health Delegate, making recommendations for emergency involuntary mental health treatment evaluation by a physician and needs to have knowledge of the Mental Health Commitment laws and procedures.
• Monitor the Incident Management plan in HCSIS (Home and Community Services Information System) database system - analyze and review reports, identify trends, problem solve issues. Investigate and resolve complaints and incidents for county-funded services. Maintain internal tracking for Incident Management.
• Serve on various committees for HealthChoices Quality Management system - Clinical, Quality Improvement, and Utilization Management - and analyze and review reports, identify trends, problem solve, etc.
• Develop, implement and monitor existing programs and new program initiatives (when available opportunities). Analyze service data results, problem solve, develop and monitor corrective action plans.
• Participate in the development and implementation of the annual Cumberland and Perry Counties Human Service Plan for the Mental Health Program for submission to the State.
• Provide technical assistance to consumers, providers, family members, and the community in Cumberland and Perry Counties; identify resources and referrals, analyze issues and problem solve.
• Serve as a team member on the Emergency Behavioral Health Crisis Response Team and participates in all hazards planning. Collaborate in preparation and planning related to assuring resources are available to meet public needs when disaster/crisis occurs.
  
  

MET’s

• Three years of experience in public or private social work which included one year in a mental health program and one year in a supervisory capacity; and a bachelor's degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences;
• Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.
  
  

OR

Selection Criteria

• Meet the minimum experience and training for the job.
• Meritorious service: defined as the absence of any discipline above the level of written reprimand during the 12-months preceding the closing date of the posting.
• Clearances: Prior to employment, individual must receive clearances from: PA State Police, FBI, PA Child Abuse, and Office of Inspector General (OIG). Must maintain clearances throughout employment.
  
  

Currently County Employees will follow the County Promotion/Demotion Policy.

If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

CUMBERLAND COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER

Company Description

Mission Statement: To provide impactful and essential county services in the most effective, courteous, and financially responsible manner possible.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

Technology Support/Issues With Applying

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at support@keldairhr.com or Cumberland County Human Resources at humanresources@cumberlandcountypa.gov.

Email Confirmation

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Benefits

Medical Benefits:

• Capital Blue Cross Medical Insurance
• Health Savings Account
• Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance
• United Concordia Dental Insurance
  

Retirement Benefits

• County Retirement Pension
• 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
• Fully vested after 5 years of credited service
• Normal Retirement Options:
• Age 55 with 20 years of credited service
• Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options
  

Paid Time Off

• Vacation
• 10 days per year, accrued per pay period (Non-Exempt)
• 15 days per year, accrued per pay period (Exempt)
• Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
• 3 Personal days per year, pro-rated based on starting date
• Sick
• 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays
• No waiting period to receive paid holidays
  

Additional Benefits

• Educational Assistance
• 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
• Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance