Receptionist/Administrative Clerk- Aging and Community Service

Job Description

Department: Cumberland County Aging & Community Services

Address: 1100 Claremont Road, Carlisle, PA 17015

Work Hours: 8:00 am - 4:30 pm - Monday through Friday (75 hours bi-weekly) – 1 hour lunch

Position Type: Non-Exempt/Full-Time

External or Internal: External

Position Code: OA3027

Position Title: Administrative Clerk

Salary: $16.00 per hour/$31,200.00 per year

5 Factor Grade and Step: Grade 101 - Step 1

Posting Period: March 20, 2025 – March 24, 2025

Recruitment Methods

• Transfer
• Lateral
• Reassignment
• Voluntary Demotion
• Promotion
  
  

Job Summary

To provide general clerical support to office staff and act as first contact via telephone and in person for members of the public.

Essential Job Functions

• Acts as first contact for members of public seeking help from the department and operate a multi-line telephone and directs calls to the appropriate person, process incoming mail and deliver outgoing mail to the Courthouse.
• Type correspondence and various documents for office staff, assemble new files for various programs, and send information to the public.
• Scan files for staff and stores in Laserfiche.
• Assists various programs with administrative support.
• Check obituaries online daily for deaths of clients, maintain a log and inform staff of deceased clients and document in SAMS.
• Maintain the information and referral brochures, fliers, updated signs and notifications to the public, and general communications.
• Checks the Aging email box on a regular basis, faxes and voicemails and forwards them to the appropriate contact.
• Maintains the phone number list.
• Maintains the staff emergency contact information.
• Tracks changes in staff coverage and location to ensure timely and appropriate phone transfers.
• Enters documentation into SAMS as required.
• Uses computer and other office equipment.
• Performs other job-related functions as required
  
  

Education

Minimum Requirements to Perform the Work:

High School Diploma

Work Experience

Some clerical/customer service experience

Knowledge, Skills, And Abilities

• Must be able to comprehend and speak the English language in an understandable manner in order to carry out essential functions of job
• Must possess effective communication and interpersonal skills
• Must possess ability to function independently, have flexibility and the ability to work effectively with public, co-workers and others
• Must possess ability to maintain confidentiality concerning client information and records
• Must possess a valid driver's license.
• Must possess the technical knowledge of operating personal computers and other office equipment with accuracy and reasonable speed
• Must possess knowledge of and ability to perform basic principles
• Must possess knowledge of and ability to perform standard practices and principles
• Must possess some knowledge of government policies, procedures and regulations
  
  

Physical & Mental Demands

• Must possess ability to record, convey and present information, explain procedures and follow instructions
• Must be able to sit for long periods throughout the workday, with intermittent periods of standing and walking and occasional periods of bending, twisting, stooping, reaching as necessary to carry out essential job duties
• Dexterity requirements range from coordinated movements of fingers/hands for typewriter and computer, to simple dexterity of feet/legs/torso as necessary to carry out job duties
• Sedentary to medium work, with occasional lifting/carrying of objects with a maximum weight of twenty-five (25) pounds
• Must be able to cope with the physical and mental stresses of the position
• Must be able to move frequently throughout the workday as needed to carry out essential job duties
• Must be able to pay close attention to details and concentrate on work
  
  

Work Environment

• Works indoors in adequate workspace with adequate temperatures, ventilation and lighting.
• Normal indoor exposure to stress and noise, but subject to frequent disruptions.
• Normal indoor exposure to dust/dirt.
• Wears mask or other PPE as required.
  
  

Currently County Employees will follow the County Promotion/Demotion Policy.

If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

How to Apply

Submit an electronic application online at www.cumberlandcountypa.gov by midnight, March 24, 2025, the closing date of this announcement. Applications received after the closing date will not be accepted. Additional information may be obtained by calling Kim Winton at 717-240-6110.

CUMBERLAND COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER

Company Description

Mission Statement: To provide impactful and essential county services in the most effective, courteous, and financially responsible manner possible.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

Cumberland County Diversity, Equity, and Inclusion Statement

Cumberland County acknowledges and celebrates the unique characteristics of our residents, employees, and visitors. We identify diversity as a strength and consider it a growing, valuable asset of our community. We thoughtfully offer services and opportunities by understanding the different needs of our residents and actively engaging the underrepresented. Everyone who lives, works, and visits Cumberland County will benefit from our commitment to a welcoming environment.

Technology Support/Issues With Applying

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at support@keldairhr.com or Cumberland County Human Resources at humanresources@cumberlandcountypa.gov.

Email Confirmation

If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.

Benefits

Medical Benefits:

• Capital Blue Cross Medical Insurance
• Health Savings Account
• Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance
• United Concordia Dental Insurance
  

Retirement Benefits

• County Retirement Pension
• 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
• Fully vested after 5 years of credited service
• Normal Retirement Options:
• Age 55 with 20 years of credited service
• Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options
  

Paid Time Off

• Vacation
• 10 days per year, accrued per pay period (Non-Exempt)
• 15 days per year, accrued per pay period (Exempt)
• Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
• 3 Personal days per year, pro-rated based on starting date
• Sick
• 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays
• No waiting period to receive paid holidays
  

Additional Benefits

• Educational Assistance
• 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
• Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance