Part Time Caseworker/Ombudsman- Aging & Community Services

Job Description

Department: Cumberland County Aging & Community Services

Address: 1100 Claremont Road, Carlisle, PA 17015

Work Hours: 8:00 am - 4:30 pm – Wednesday, Thursday, Friday (45 hours bi-weekly) – 1 hour lunch

Position Type: Non-exempt/Part Time

External or Internal: External

Position Code: OA8002

Position Title: Caseworker II

Salary: $28.65 per hour/$33,520.50 per year

5 Factor Grade and Step: Grate 111 - Step 1

Posting Period: September 22, 2025 – October 5, 2025

Recruitment Methods:

• Transfer
• Lateral
• Reassignment
• Voluntary Demotion
• Promotion
  
  

Job Description:

OVERALL OBJECTIVE OF JOB: Advocate for consumers of LTC addressing concerns about care, resident rights and quality of life.

Essential Functions Of Job:

• Assist consumers of long-term care services with concerns about care, resident rights, and quality of life issues by conducting visits to investigate and seek resolution at the residents’ request and direction.
• Conduct Quality Assurance visits on a regular basis to nursing homes and personal care homes to maintain a visible presence.
• Interpret federal and state regulations for Personal Care homes and Nursing facilities to ensure compliance and refer to appropriate government agencies when beyond the scope of the Ombudsman program.
• Provide staff in-service programs as requested by area long term care facilities.
• Develop and present resident rights programs to consumers of long-term care.
• Provide information and assistance to consumers, families of consumers and staff of long-term care facilities as requested.
• Mentor Volunteer Ombudsmen with joint facility visits and quarterly meetings.
• Maintain proper documentation of Ombudsman activities in Ombudsmanager.
• Develops and manages ongoing Ombudsman volunteer retention activities.
• Develops and conducts PEER trainings and provides ongoing support to PEER programs.
  
  

Other Duties Of Job:

• Complete initial and ongoing Ombudsman training.
• Provide information, assistance and referral services, including the completion of applications and forms.
• Interpret and/or explain agency programs, federal, state and county policies and procedures for individuals, groups and agencies.
• Travel as necessary, including meeting with and assisting individuals in accessing needed support and services.
• Prepare studies and reports as necessary.
• Attend meetings, training, and seminars as necessary.
• Performs other job-related duties as may be assigned.
  
  

Applicants Must

Qualifications:

Minimum Education, Experience and Training: Six months of experience as a Human Services Case Manager, or County Human Services Intern; or one year of experience in public or private social work and a Bachelor's Degree which includes or is supplemented by 12 semester hours credit in sociology, social welfare, psychology, gerontology, or other related social sciences; or a bachelor's degree with a social welfare major; or any equivalent combination of experience and training including successful completion of 12 semester hours credit in sociology, social welfare, psychology, gerontology, or other related social sciences.

Currently County Employees will follow the County Promotion/Demotion Policy.

If you are contacted for an interview and need accommodation for the interview due to a disability, please advise the interviewer of the accommodation you require well in advance of the scheduled date.

How to Apply

Submit an electronic application online at www.cumberlandcountypa.gov by midnight October 5, 2025, the closing date of this announcement. Applications received after the closing date will not be accepted. Additional information may be obtained by calling Amy Julias at 717-240-6110.

CUMBERLAND COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER

Company Description

Mission Statement: The most livable community with the most efficient and effective public services in Pennsylvania.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

Cumberland County Diversity, Equity, and Inclusion Statement

Cumberland County acknowledges and celebrates the unique characteristics of our residents, employees, and visitors. We identify diversity as a strength and consider it a growing, valuable asset of our community. We thoughtfully offer services and opportunities by understanding the different needs of our residents and actively engaging the underrepresented. Everyone who lives, works, and visits Cumberland County will benefit from our commitment to a welcoming environment.

TECHNOLOGY SUPPORT/ISSUES WITH APPLYING:

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at support@keldairhr.com or Cumberland County Human Resources at humanresources@cumberlandcountypa.gov.

EMAIL CONFIRMATION:

If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.

Benefits

Additional Benefits:

• Opportunities for Advancement