Administrative Technician - MH/IDD/EI

Job Description

Department: Cumberland County Mental Health/Intellectual and Developmental Disabilities

Address: _1615 Ritner Highway, Carlisle, PA 17013

Work Hours: _8:00 am - 4:30 pm - Monday through Friday (75 hours bi-weekly)

Type of Position: Regular/Full Time/Non-Exempt

External or Internal: External

Position Code: MH3000

Position Title: Administrative Technician

Salary: $19.06/hour

Pay Range & Step: 104 - Step 1

Posting Period: October 10, 2025 – Open Until Filled

Recuitment Methods:

• Transfer
• Lateral
• Reassignment
• Voluntary Demotion

Job Description: This position will include complex clerical work which includes data entry and data analysis for both Mental Health and the Intellectual and Developmental Disabilities operational areas of the Department. This position requires a detailed and analytical individual to support data collection and management needs for state data reporting under the Consolidated Consumer Reporting Initiative (CCRI) and court tracking. This position will be responsible for entering, maintaining, and managing data in various systems as well as developing reports, and conducting basic to intermediate data analysis to support operations and decision-making. Additionally, this position will provide support for external agencies’ users of our case management and reporting software (CPR-Web) for CCRI.

ESSENTIAL FUNCTIONS OF JOB:

• Serve as the point person working with the Quality Assurance Manager to provide access to County Virtual Private Network (VPN) and case management software (CPR-Web) as required.

• Accurately input and update data in the internal databases and external state data systems.

• Perform regular data reviews to ensure accuracy and completeness.

• Maintain data integrity through routine data cleaning and validation.

• Create pivot tables and other visual reports to be utilized for operational decision making.

• Organize, scan, and archive digital and paper records as needed using laser fiche and CPR-Web software.

• Collaborate with cross-functional teams to understand data needs and reporting requirements with Mental Health Quality Manager, Mental Health Forensic Liaison, and Intellectual and Developmental Disabilities Administrative Entity (AE) to gain understanding of data needs and reporting requirements.

• Respond to data related inquiries in a timely and accurate manner (within 24 hours preferably).

ESSENTIAL FUNCTIONS OF JOB (Continued):

• Support ongoing projects by providing relevant data and reporting assistance.

• Support management in preparations for training events and meetings (this may include ordering supplies).

• Greet and assist the public when they enter the office.

• Answer telephones, take messages, handle inquiries, and/or transfer calls to the proper individual.

MET’s:

• High School Diploma or equivalent required.
• Post-secondary education in business, data science, statistics, or related fields preferred.

Selection Criteria:

• Meet the minimum experience and training for the job.

• Meritorious service: defined as the absence of any discipline above the level of written reprimand during the 12-months preceding the closing date of the posting.

Currently County Employees will follow the County Promotion/Demotion Policy.

If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

CUMBERLAND COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER

Company Description

Mission Statement: To provide impactful and essential county services in the most effective, courteous, and financially responsible manner possible.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

TECHNOLOGY SUPPORT/ISSUES WITH APPLYING:

If you are having technology issues with the application or with uploading your resume and/or cover letter please reach out to KeldairHR Customer Support at support@keldairhr.com or Cumberland County Human Resources at humanresources@cumberlandcountypa.gov.

EMAIL CONFIRMATION:

If you do not receive a confirmation email within minutes of your job application submission, please check your email junk and or spam folders.

Benefits

Medical Benefits:

• Capital Blue Cross Medical Insurance
  • Health Savings Account
  • Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance
• United Concordia Dental Insurance

Retirement Benefits:

• County Retirement Pension
  • 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
  • Fully vested after 5 years of credited service
  • Normal Retirement Options:
    • Age 55 with 20 years of credited service
    • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off:

• Vacation
  • 10 days per year, accrued per pay period (Non-Exempt)
  • 15 days per year, accrued per pay period (Exempt)
  • Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal
  • 3 Personal days per year, pro-rated based on starting date
• Sick
  • 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays
  • No waiting period to receive paid holidays

Additional Benefits:

• Educational Assistance
  • 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program
  • Resources for: Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance