What are the responsibilities and job description for the Hotel Front Desk Clerk position at Country Inns & Suites?
7am-3pm Friday, Saturday & Sunday
HOTEL EXPERIENCE REQUIRED - Please make sure your resume has hotel experience listed on resume - OR IT WILL BE DENIED
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will assist with guest check-ins and check-outs, manage reservations, and address guest inquiries to enhance their overall experience.
Duties
- Greet guests warmly upon arrival and provide a seamless check-in experience.
- Manage reservations through multi-line phone systems and online platforms.
- Handle guest inquiries and requests efficiently, ensuring high levels of customer satisfaction.
- Perform night audit duties as required, balancing accounts and preparing reports.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Process payments and manage cash handling procedures accurately.
- Address any guest complaints or issues promptly, ensuring resolution in a professional manner.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold hotel policies and procedures while maintaining a friendly demeanor.
Qualifications
- Previous experience in hospitality management or hotel management preferred.
- Strong customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are a plus to cater to diverse clientele.
- Familiarity with front desk operations in a resort or hotel setting is advantageous.
- Excellent phone etiquette and proficiency in using multi-line phone systems.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail in managing reservations and guest information.
- A passion for hospitality and commitment to providing outstanding service. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Benefits:
- Employee discount
Work Location: In person
Job Type: Part-time
Pay: $12.50 - $13.50 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $13 - $14
