What are the responsibilities and job description for the Front Desk position at Hyatt Topeka?
Summary
As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in hospitality and guest services will be essential in managing check-ins and check-outs efficiently. With hotel experience and proficiency in multi-line phone systems, you will handle guest inquiries and resolve issues promptly. Additionally, your premium skills in hospitality management and bilingual communication will enhance the guest experience, making you a vital part of our team in delivering outstanding service in a busy hotel environment.
Responsibilities/Duties
- Valid Drivers license for shuttle a must
- Possesses knowledge of all hotel services
- Greets guests courteously and registers guests into the hotel.
- Possesses knowledge of reservation and billing systems.
- Maintains and controls room inventory and availability.
- Possesses knowledge of the hotel's credit policies.
- Possesses knowledge of hotel products, rates, and special programs.
- Distributes guests' mail and packages.
- Conducts inventory of and restocks supplies.
- Completes "bucket checks" each shift.
- Completes checkout procedures for guests.
- Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
- Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
- Runs a detailed shift audit by employee, and balances daily work to computers.
- Maintains neatness of front desk work area.
- Completes shift check-list.
- Performs other related duties as assigned by the General Manager, Assistant General Manager and Front Office Supervisor.
Additional Responsibilities
APPEARANCE AND GROOMING:All staff members are required to follow the guidelines set forth by the associate handbook.
LANGUAGE SKILLS:Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple correspondence, ability to effectively present one-on-one and small group situations to customers, clients, and other staff members of the organization and hospitality community.
MATHEMATICAL SKILLS: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Ability to Commute:
- Topeka, KS 66615 (Required)
Ability to Relocate:
- Topeka, KS 66615: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15