What are the responsibilities and job description for the Front Desk Associate Hotel - Part Time position at Country Inns & Suites?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest services in a hotel or resort environment.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues promptly.
- Maintain accurate records of room availability and reservations.
- Operate phone systems to manage incoming calls and messages.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.
- Uphold the highest standards of hospitality and professionalism at all times.
Skills
- Proficiency in guest services with a focus on customer satisfaction.
- Experience with front desk operations in a hotel or resort setting is preferred.
- Familiarity with hotel management software is a plus.
- Multilingual abilities are advantageous for communicating with diverse guests.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including nights and weekends as needed.
- A background in hospitality is beneficial for understanding guest needs.
Join our team as a Front Desk Agent where you can make a lasting impression on our guests while contributing to an exceptional hospitality experience!
Job Type: Part-time
Pay: $13.00 - $16.00 per hour
Expected hours: 8 – 24 per week
Benefits:
- Employee discount
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Brookings, SD 57006 (Required)
Ability to Relocate:
- Brookings, SD 57006: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $16
