What are the responsibilities and job description for the Call Center Representative position at Core Call Inc?
Department: Core Call Inc
Location: Miami FL
Compensation: $17.75 - $24.00 / hour
Job Title: Call Center Representative
Location: Miami FL
Job Type: Full-Time
Job Summary We are seeking a dedicated and motivated Call Center Representative to join our dynamic team. In this role, you will be the voice of our company, providing exceptional customer service and support to our valued clients. You will handle incoming calls, address inquiries, resolve issues, and ensure customer satisfaction while maintaining professional communication at all times.
Key Responsibilities
- Handle high volume inbound calls from customers promptly and professionally
- Assist customers with inquiries, complaints, and provide relevant information
- Document interactions with customers accurately in our CRM system
- Identify customer needs and recommend appropriate solutions or products
- Follow up on customer interactions to ensure satisfaction and resolve any issues
- Participate in training and development sessions to improve product knowledge and service skills
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus
- Proven experience in a call center or customer service environment
- Excellent verbal and written communication skills
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask and work efficiently in a fast-paced setting
- Familiarity with CRM systems and practices
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your role and skill development.
- Collaborative and inclusive work environment.
- Paid time off, including holidays and vacation days.
Salary : $18 - $24
