Customer Service Representative

Department: Core Call Inc

Location: Miami FL

Compensation: $17.75 - $24.00 / hour

Description


Job Title: Customer Service Representative

Location: Miami FL


Job Type: Full-Time


Job SummaryWe are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this pivotal role, you will act as the first point of contact for our customers, delivering exceptional service to enhance their experience with our brand. The ideal candidate is passionate about helping others, possesses outstanding communication skills, and is able to thrive in a fast-paced environment.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a professional and courteous manner.
• Assist customers with product-related questions and provide accurate information about company services.
• Resolve customer complaints and issues in a timely and effective manner to ensure satisfaction.
• Maintain up-to-date knowledge of our products and services to provide informed assistance to customers.
• Document customer interactions accurately in the customer management system.
• Identify opportunities to enhance customer satisfaction and suggest improvements to processes or products.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused approach.
• Ability to handle stressful situations with professionalism and tact.
• Familiarity with customer relationship management (CRM) software is an advantage.
  
  

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.