Entry Level Customer Service Agent

Department: Core Call Inc

Location: Washington, DC

Compensation: $18.00 - $25.00 / hour

Description


Job Title : Entry Level Customer Service Agent
Location: Washington, DC
Job Type: Full-Time

Job OverviewAre you looking to kickstart your career in customer service? We are seeking a motivated and enthusiastic Entry Level Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, helping them resolve their inquiries and providing them with an exceptional experience.


Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer issues and complaints by identifying the cause, selecting appropriate solutions, and expediting correction or adjustment.
• Provide accurate information about products and services to customers to enhance their experience.
• Maintain customer records by updating account information and documenting interactions accurately.
• Assist customers with order placements, changes, and cancellations while ensuring a smooth process.
• Escalate complex issues to appropriate departments for further investigation and resolution when necessary.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; some college coursework preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficient in using computers and familiarity with customer service software is a plus.
• A team-oriented mindset with a strong desire to collaborate with colleagues.
  
  

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.