Entry Level Customer Service Assistant

Department: Core Call Inc

Location: Washington, DC

Compensation: $18.00 - $25.00 / hour

Description


Job Title: Entry Level Customer Service Assistant
Location: Washington, DC
Job Type: Full-Time

Job Overview
We are seeking an enthusiastic and motivated individual to join our team as an Entry Level Customer Service Assistant. In this dynamic role, you will be the first point of contact for our customers, ensuring that their questions and concerns are addressed promptly and effectively. This position is ideal for those looking to launch their career in customer service and is perfect for recent graduates or individuals seeking a new professional path.


Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product information and troubleshooting during interactions.
• Maintain accurate records of customer inquiries and resolutions in our system.
• Collaborate with team members to resolve outstanding issues and improve service quality.
• Provide follow-up on customer inquiries and issues to ensure satisfaction.
• Identify trends in customer inquiries and provide feedback to management for improvement.
  
  

Skills, Knowledge and Expertise

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work well in a team-oriented environment.
• Proficient in using computers and customer service software.
• High school diploma or equivalent; college degree preferred.
• Desire to learn and grow within the customer service field.
  
  

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.