Call Center Representative

About The Role

NextGen Co is seeking motivated and customer-focused Call Center Representatives to join our Miami team. In this role, you will provide friendly, efficient support to customers over the phone while helping resolve inquiries and delivering an excellent service experience. If you enjoy helping people and communicating clearly, this is a great opportunity, no experience required, full training provided.

Responsibilities

• Answer incoming customer calls in a polite and professional manner.
• Provide product information, assistance, and solutions based on customer needs.
• Document customer interactions and update records as needed.
• Assist with scheduling, order processing, or basic account support.
• Follow company guidelines and procedures during each call.
• Work closely with your team to ensure customer satisfaction and smooth daily operations.
  
  

What We Offer

• Competitive hourly pay with potential for bonuses.
• Paid training to prepare you for success.
• Full-time schedule with consistent hours.
• Supportive team environment and helpful supervisors.
• Opportunities for advancement into leadership, training, or customer service management roles.
• Health, dental, and additional employee benefits depending on position.
  
  

Qualifications

• High school diploma or equivalent preferred.
• Strong communication and listening skills.
• Friendly, patient, and able to stay calm when assisting customers.
• Basic computer and typing abilities.
• Reliable, punctual, and able to follow instructions.
• Previous customer service or call center experience is a plus, but not required.
  
  

Apply Today!

If you're ready to join a growing team and build your customer service skills, apply now for the Call Center Representative role at NextGen Co in Miami!