Manager of Campus Visitation

SECTION I - OUR VALUES CULTIVATE OUR VISION AND CULTURE

At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It’s this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea.

From this place of humility and courage, we’ve built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement.

Inspired by the soul of the West—the spirit that our region embodies—we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create.

Colorado Mesa University Core Values
Love - Extending oneself for nurturing the growth of self and others
Dignity - Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill
Courage - Taking risks in the pursuit of new possibilities
Humility - Suspending one’s ego and pride to recognize that no idea is perfect and being open to the input of others
Resiliency - Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity
Curiosity - Cultivating awe and exploring the unknown
Power - The strength to act collaboratively with individual agency to achieve our goals

SECTION II – THE SEAT

At CMU, we look at every position as a seat. Every seat is vital and the individual in the seat contributes significantly to our mission of providing an affordable and accessible education and forming meaningful and mutually enriching partnerships that support the well-being and vibrancy of our community. As a human centric organization, a priority is to ensure we have the “right seats” in our organization, and that the expectations, ownership and accountabilities are defined and communicated clearly for the success of the individuals holding the seats.

OVERVIEW AND ROLE SCOPE OF TEAM AND/OR TASKS
Managing the campus visit experience at CMU is an exciting and impactful opportunity, as this role directly shapes the first impression prospective students and families have of the university. The Manager of Campus Visitation oversees the daily operations of the Admissions Welcome Center, coordinates individual and group tours, and ensures every guest receives a warm, seamless and informative visit. This position blends hospitality, leadership and strategic planning - allowing for creativity in improving the visit flow, enhancing service standards and supporting the development of Student Ambassadors and tour guides. From refining visit logistics and managing visit CRM processes (Slate, Outlook etc.) to partnering across campus and supporting major recruitment events, the manager plays a vital role in creating a welcoming environment that reflects CMU’s spirit, professionalism and commitment to student-centered service.

KEY RESPONSIBILITIES
• Deliver an exceptional campus visit experience including tours, information sessions, and Welcome Center operations.
• Lead dynamic information sessions that welcome prospective students and families, sharing CMU’s story with clarity, enthusiasm, and connection.
• Manage visit systems and calendars (CRM, scheduling), data reporting, and assessment for continuous improvement.
• Aid in recruiting, hiring, training, scheduling, and the supervising of Student Ambassadors and tour guides.
• Coordinate group visits, logistics and cross-campus partnerships.
• Support and execute large-scale recruitment events and high-volume visit days.
• Support recruitment initiatives by attending events, traveling when needed, and ensuring ambassadors bring energy and excitement to every campus visit or event
• Act as a pivotal member of the visit experience team, ensuring that every prospective student and guest receives a warm, engaging and informative introduction to CMU while also providing key support for campus visit events, including Mesa Experience, New Mav Days, and daily tours.
• Create a positive, inclusive, and fun team environment where students take pride in their roles, develop leadership skills and build lifelong connections.

Other duties may be assigned as needed by our business.

SECTION III – OUR DESIRES FOR RIGHT FIT

For the success of our mission and our teams, we desire to have individuals who are a “Right Fit” in our seats. We define “Right Fit” as those who embrace our culture, demonstrate our values, understand the seat and what is required. We seek individuals who want this seat, desire to be a part of a bigger vision and have the capacity to be a successful member of our CMU team.

CAPACITY REQUIREMENTS
• Excellent written and verbal communication and customer service skills. *This role does include a public speaking component.
• Ability to establish rapport, foster positive relationships and build trust with students, supporters, counselors and colleagues.
• Experience with, or ability to learn, Colorado Mesa University admissions criteria, application procedures, financial aid options, and programs offered.
• Experience with, or ability to learn, Colorado Mesa University’s student services and academic support related to student success and retention efforts.
• Ability to handle and navigate a fast-paced work environment with competing priorities.
• Understanding and respect of diverse backgrounds and perspectives.
• Ability to present complex information in an understandable manner to students, team members and leaders.
• Evenings and weekends as needed for visit days, events or high-volume periods will be required.
 
ESSENTIAL EXPERIENCE FOR RIGHT FIT
• Bachelor’s degree from an accredited institution (Candidates who are nearing completion of their bachelor’s degree in 2025 may also be considered)
• Demonstrated experience providing high-quality customer service in a fast-paced, people-centered environment.
• Strong ability and enthusiasm in promoting and encouraging individuals to further their education and build resiliency to overcome obstacles.
• Proven ability to multi-task with critical deadlines with minimal or no direction
• Must possess and maintain a valid driver’s license by date of employment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability. 

DIRECT INQUIRIES CONTACT: Whitney Bonner, wbonner@coloradomesa.edu

HOW TO APPLY: Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic information. In addition, please be prepared to upload a:
• Cover letter
• Resume
• Include the name, phone number, email address and relationship of at least three professional references who can attest to your ability to perform the job you are applying for. Professional references should include at least one current or former supervisor.  Professional reference may also include current or former employers, colleagues or other professionals who have first-hand knowledge and can recommend you for employment.
• Copy of transcripts for all degrees completed (if your transcripts include a social security number or birthdate, please redact that information before uploading the document. Official transcripts will be required upon hire)

 ABOUT COLORADO MESA UNIVERSITY

 A comprehensive university in Grand Junction, Colorado Mesa University provides exceptional educational opportunities on a state-of-the-art campus. As western Colorado’s largest university, CMU serves students on its main campus in Grand Junction, its satellite campus in Montrose, its technical college, CMU Tech, and via online offerings. 

Colorado Mesa University serves as the primary intellectual and cultural center of western Colorado and promotes the exchange of ideas that are of regional, national, and international importance. Founded in 1925, it is a dynamic university enrolling 10,000 students at the associate, baccalaureate, and graduate levels.

At the heart of the CMU experience is an integrative and experiential approach to higher education that encourages students to think differently and empowers them to challenge assumptions. CMU brings students together with expert scholars and thinkers from different disciplines to make connections between ideas and gain the skills to solve the unstructured, complex problems they will encounter in life. Our focus is on providing quality academic programs, built on a strong liberal arts core that supports students' interests and regional employment needs, as well as technical programs that respond to vocational workforce demands.

The Grand Valley is home to some of the best outdoor recreation in the state of Colorado and you will not have to fight traffic and crowds to enjoy it. CMU is surrounded by the Grand Mesa, Book Cliffs, and the Colorado National Monument. We have world-class mountain biking, rock climbing, hiking, rafting, and a mountain resort that’s less than 45 minutes from campus for skiing, snowboarding, and cross-country skiing. Living and working in Grand Junction, you will be able to explore one of Colorado’s best kept secrets.

Colorado Mesa University is particularly interested in candidates who have experience working with students from diverse backgrounds and who have a demonstrated commitment to improving the levels of access and success for underrepresented students within higher education.

Colorado Mesa University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial and/or motor vehicle history. Applicant must be able to verify U.S. employment eligibility. Colorado Mesa University is an Equal Opportunity Employer, committed to a culturally diverse faculty, staff and student body. Women and minorities are encouraged to apply. Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact the CMU Human Resources Office by phone or email. You may be asked to provide additional information, including medical documentation, regarding functional limitations and the type of accommodation needed.

Salary : $50,000 - $53,000