What are the responsibilities and job description for the Front Desk Associate position at Coastal Health?
Medical Office Check-In Specialist – Primary Care
Coastal Health is seeking a friendly, professional, and dependable Check-In Specialist to join our Primary Care team. The ideal candidate will enjoy working with patients, have excellent customer service skills, and be comfortable working in a fast-paced medical office environment.
Position Responsibilities
We are looking for someone who is patient-focused, dependable, positive, and compassionate. The right candidate should understand that the check-in experience is often a patient’s first interaction with our office and be committed to making that experience a positive one.
Schedule
Full-Time | Monday–Friday
Join the Coastal Health Family
At Coastal Health, we believe in hiring for attitude and building a team where everyone works together to provide excellent patient care. If you are friendly, dependable, organized, and enjoy helping people, we would love to hear from you!
Qualifications
Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.
Coastal Health is seeking a friendly, professional, and dependable Check-In Specialist to join our Primary Care team. The ideal candidate will enjoy working with patients, have excellent customer service skills, and be comfortable working in a fast-paced medical office environment.
Position Responsibilities
- Greet patients warmly and professionally upon arrival
- Check patients in and verify demographic, insurance, and contact information
- Verify insurance eligibility and collect applicable copays, deductibles, and balances
- Obtain and update patient registration information
- Answer phones and assist patients with questions and requests
- Schedule and confirm patient appointments
- Collect and accurately document necessary patient information
- Maintain a welcoming and organized front desk/check-in area
- Communicate effectively with providers, medical assistants, and other office staff
- Assist with obtaining necessary forms and signatures
- Follow HIPAA and Coastal Health policies and procedures
- Provide excellent customer service while maintaining patient confidentiality
- Perform other front-office duties as needed
- Previous medical office or healthcare front-desk experience preferred
- Experience with patient registration and insurance verification preferred
- Strong customer service and communication skills
- Professional and friendly demeanor
- Ability to multitask in a busy medical office
- Strong attention to detail and accuracy
- Reliable, dependable, and able to work well as part of a team
- Basic computer skills and the ability to learn electronic medical record systems
- Knowledge of athenahealth is a plus
We are looking for someone who is patient-focused, dependable, positive, and compassionate. The right candidate should understand that the check-in experience is often a patient’s first interaction with our office and be committed to making that experience a positive one.
Schedule
Full-Time | Monday–Friday
Join the Coastal Health Family
At Coastal Health, we believe in hiring for attitude and building a team where everyone works together to provide excellent patient care. If you are friendly, dependable, organized, and enjoy helping people, we would love to hear from you!
Qualifications
Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.