What are the responsibilities and job description for the Front Desk Associate position at Coastal Health?
Front Desk Coordinator – Coastal Health Spine & Pain
Location: St. Marys, GA
Department: Spine & Pain
Job Type: Full-Time
About Coastal Health
Coastal Health is a growing multispecialty healthcare group with locations throughout Jacksonville and Southeast Georgia. We are committed to providing compassionate, patient-centered care while creating a supportive and professional environment for our employees.
Position Overview
Coastal Health Spine & Pain is seeking a friendly, organized, and dependable Front Desk Coordinator to join our team in St. Marys, GA. The Front Desk Coordinator is often the first point of contact for our patients and plays an important role in creating a positive patient experience.
Responsibilities
Qualifications
Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.
Location: St. Marys, GA
Department: Spine & Pain
Job Type: Full-Time
About Coastal Health
Coastal Health is a growing multispecialty healthcare group with locations throughout Jacksonville and Southeast Georgia. We are committed to providing compassionate, patient-centered care while creating a supportive and professional environment for our employees.
Position Overview
Coastal Health Spine & Pain is seeking a friendly, organized, and dependable Front Desk Coordinator to join our team in St. Marys, GA. The Front Desk Coordinator is often the first point of contact for our patients and plays an important role in creating a positive patient experience.
Responsibilities
- Greet and check in patients in a professional and welcoming manner
- Verify patient demographics, insurance, and other necessary information
- Check patients out and schedule follow-up appointments
- Answer incoming phone calls and assist patients with questions
- Collect copays and other patient payments
- Coordinate referrals, authorizations, and other front-office tasks as needed
- Maintain accurate patient records and documentation
- Communicate effectively with providers and clinical staff
- Assist with scheduling and managing the daily patient flow
- Maintain patient confidentiality and follow HIPAA guidelines
- Provide excellent customer service to patients and their families
- Perform other administrative duties as assigned
- Previous medical office or front desk experience preferred
- Experience with electronic medical records (EMR) systems preferred
- Strong customer service and communication skills
- Professional, friendly, and dependable
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced medical office
- Ability to work effectively as part of a team
- Knowledge of insurance verification and medical terminology is a plus
- Competitive pay
- Full-time employment
- Medical, dental, and vision benefits
- 401(k)
- Paid time off
- Paid holidays
- Supportive team environment
- Opportunity for growth within Coastal Health
Qualifications
Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.