What are the responsibilities and job description for the Front Desk Associate position at Northstar Hospitality Group?
Company Description Northstar Hospitality Group is dedicated to building careers worth staying for and creating guest experiences worth returning for. As an owner-operator of hotels across Augusta, Jacksonville, and West Palm Beach, the organization emphasizes the vital role associates play in its success. The company invests in team members through a supportive work environment grounded in excellence, teamwork, integrity, and hospitality. Associates are empowered with the tools and training needed to deliver consistently high-quality service to every guest. Joining Northstar Hospitality Group means becoming part of a values-driven team focused on growth, professionalism, and outstanding guest care.
Role Description The Front Desk Associate is a full-time, on-site role based at our Courtyard by Jacksonville Airport, responsible for providing a welcoming and efficient first point of contact for guests. Day-to-day tasks include greeting and checking guests in and out, managing room reservations, answering phone calls, and responding to inquiries in a professional and timely manner. The role involves handling payments, maintaining accurate records in hotel systems, and coordinating with housekeeping and maintenance to ensure rooms and facilities meet brand standards. The Front Desk Associate also supports guests with information about hotel amenities and local attractions, resolves basic issues or concerns, and escalates complex matters when needed. This position requires consistent adherence to company policies, a polished and courteous demeanor, and strong focus on delivering high-quality service during all shifts.
Qualifications
- MARRIOTT (FOSSE) EXPERIENCE REQUIRED
- Strong customer service skills with a focus on creating positive guest experiences and resolving concerns calmly and professionally.
- Excellent communication abilities, including clear verbal and written communication and active listening skills.
- Proficient phone etiquette and experience performing receptionist duties such as greeting guests, managing inquiries, and directing calls.
- Computer literacy, including basic proficiency with reservation systems, email, and common office software.
- Ability to multitask, stay organized, and maintain attention to detail in a fast-paced, guest-facing environment.
- Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
- Prior front desk, hospitality, or customer-facing experience is preferred but not required.
- High school diploma or equivalent; additional hospitality training or coursework is a plus.