Relationship Banker

Responsibilities

• Build and maintain strong, trusted relationships with customers by understanding their needs and providing personalized service.
• Handle cash, coins, and negotiable instruments accurately and securely in accordance with established cash-handling procedures. Process a variety of banking and teller transactions, including deposits and withdrawals, while following applicable procedures and regulatory requirements.
• Open and service various checking and savings accounts, using appropriate systems and resources to accurately document services performed on customer accounts.
• Engage customers in conversations to understand their current and future financial needs and identify opportunities to recommend appropriate banking products and services.
• Deliver a high level of customer service by proactively welcoming customers and creating a personalized experience when they visit the branch.
• Contribute to business growth by supporting monthly sales and service goals and performance metrics.
• Identify customer needs and refer them to appropriate specialized areas, including mortgage, wealth management, and insurance.
• Support the onboarding of new customers through established follow-up processes to help ensure they successfully understand and use their banking products and services.
• Use technology to educate customers on available digital banking solutions, including virtual teller services, mobile banking, and safe online banking practices. Assist customers with questions or difficulties related to digital banking tools.
• Perform other duties and responsibilities as assigned.

Knowledge, Skills & Competencies

• Banking Knowledge: Understanding of banking operations, procedures, financial products, regulations, and compliance requirements.
• Adaptability: Ability to work effectively in a fast-paced environment with frequent interruptions and changing priorities.
• Attention to Detail: Demonstrates accuracy and careful attention to detail when handling transactions and customer information.
• Emotional Intelligence: Demonstrates empathy, professionalism, and appreciation when interacting with customers and colleagues.
• Communication: Strong verbal and written communication skills with an ability to listen carefully and understand customer needs.
• Customer Service: Provides exceptional customer service, addresses inquiries, resolves issues, and takes initiative to exceed customer expectations.
• Initiative: Self-motivated and driven to achieve goals through personal commitment and enthusiasm.
• Interpersonal Skills: Works effectively as part of a team and contributes positively to the workplace environment.
• Stress Management: Maintains focus on controllable factors, manages pressure effectively, and seeks assistance when appropriate.
• Positive Attitude: Maintains a positive, professional approach and communicates openly with management.

Experience & Basic Qualifications

• High School diploma required.
• Four-year degree strongly preferred.
• Three years of cash-handling experience strongly preferred.
• Two years of retail banking experience strongly preferred.
• Three to five years of customer service or sales experience required.

Preferred Qualifications

• Experience opening accounts for small business customers.