What are the responsibilities and job description for the Business Development Specialist position at CivicMinds, Inc?
CRM and Business Development Intelligence Specialist
We are seeking a proactive and analytical CRM and Business Development Intelligence Specialist to manage CRM systems, maintain high-quality client and prospect data, and support business development initiatives.
Key Responsibilities
- Manage CRM administration, data maintenance, cleansing, deduplication, imports, exports, and segmentation.
- Maintain accurate contact, client, prospect, relationship, and business development information.
- Analyze CRM and engagement data to identify business development opportunities and follow-up needs.
- Develop reports, dashboards, mailing lists, and actionable business insights.
- Support events, campaigns, client outreach, proposals, and business development initiatives.
- Provide CRM training, troubleshooting, user support, and documentation.
- Identify and implement CRM process, workflow, and data-quality improvements.
- Manage CRM and business development projects while coordinating with internal stakeholders.
Qualifications
- Bachelor’s degree or equivalent relevant experience.
- 3–5 years of CRM or data-management experience, preferably in professional services.
- Experience with data cleansing, segmentation, reporting, and CRM administration.
- Strong Excel, analytical, organizational, and communication skills.
- Experience with HubSpot, Salesforce, InterAction, Microsoft Dynamics, or similar CRM platforms is preferred.
- Strong attention to detail, problem-solving skills, and ability to manage multiple priorities.
Location: Washington, DC
Work Arrangement: Hybrid