Senior Claims Consultant

POSITION SUMMARY: This position involves day-to-day responsibilities that require independent judgment and discretion, contributing to the department's claims handling success.

ESSENTIAL FUNCTIONS & BASIC DUTIES:

(This job specification may not include all the duties listed, nor do the examples cover all the duties that may be performed.)

• Oversee a book of business inclusive of Commercial &, as applicable, Personal lines claims
• Serve as a liaison between the Client, Carrier, Account Executive and Producer on claims related issues
• Attend strategy meetings on servicing the account as well as attend in person renewal meetings with Producers and Account Executives
• Client advocacy in interaction with carriers on claim related matters
• Maintain relationships and communications with carriers and clients
• Prepare and present claim reviews and action plans to clients
• Review and process new claim reports and court decisions
• Support claims process through research, expertise and internal and external communications
• Participate in trainings and educational presentations to augment knowledge on emerging/relevant claims handling and coverage related issues.

SUPERVISORY DUTIES:

No specific supervisory responsibilities, but frequently required to instruct Claims Administrator on the submission of claims and which lines of business are applicable.

KNOWLEDGE, SKILLS AND ABILITY:

• Computer skills and proficiency with tools such as Outlook, Excel, Word, and EPIC
• Strong interpersonal, decision-making, strategic planning and problem-solving skills
• Strong knowledge of insurance coverages and regulations
• Excellent verbal and written communications skills
• Professional/Goal oriented
• Excellent organizational skills
• Ability to work independently and in a team environment
• Strong Interpersonal, decision-making, strategic planning and problem-solving skills.
• Strong knowledge of insurance coverages and regulations
• Excellent verbal and written communications skills
• Professional/Goal oriented
• Excellent organizational skills
• Ability to work independently and in a team environment

EDUCATION AND WORK EXPERIENCE:

• Bachelor’s Degree
• 5 years in insurance industry adjusting claims
• P&C Broker’s License

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job is performed in a typical office setting with limited physical effort and exposure. The environment is high stress and fast-paced with a high daily workload. Employees must regularly talk or hear, and frequently stand, walk, use hands to finger, handle, feel and reach with their arms.