Employee Benefits Account Manager

We are looking for a dedicated and client-focused Employee Benefits Account Manager to join our growing Employee Benefits team. This role serves as a key point of contact for clients, helping to manage day-to-day service needs, support renewal strategies, and deliver exceptional client experiences.

The ideal candidate is highly organized, relationship-driven, and knowledgeable in employee benefits. They thrive in a fast-paced environment, enjoy solving problems, and are passionate about helping clients maximize the value of their benefits programs.

This is a hybrid opportunity based in either Reno or Las Vegas, Nevada, offering competitive compensation, comprehensive benefits, a collaborative culture, and strong opportunities for career advancement.

Key Responsibilities

• Manage a portfolio of employee benefits clients and serve as a primary service contact.
• Build and maintain strong client relationships by delivering responsive, professional service.
• Support Account Executives with renewal planning, marketing efforts, and client strategy initiatives.
• Coordinate and manage renewals for:
• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Voluntary Benefits
• Wellness Programs
• Assist clients with eligibility, enrollment, billing, claims, and other service-related matters.
• Prepare renewal reports, benefit comparisons, and client presentations.
• Coordinate implementation of new benefit plans and carrier transitions.
• Facilitate open enrollment planning and employee communication initiatives.
• Liaise with insurance carriers, vendors, and internal teams to resolve issues efficiently.
• Track deadlines and ensure all client deliverables are completed accurately and on time.
• Maintain accurate client records and documentation within agency management systems.
• Stay current on employee benefits trends, products, and regulatory developments.

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• 3 years of employee benefits account management, client service, or brokerage experience.
• Strong understanding of group health and ancillary employee benefit programs.
• Demonstrated ability to manage multiple client relationships and priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint.
• Nevada insurance license preferred or ability to obtain upon hire.
• Experience with agency management systems and benefits administration platforms is a plus.
• CEBS, RHU, or other industry designations are a plus.

What We Offer

Competitive Compensation

• Competitive base salary
• Annual performance bonus opportunities
• Merit-based salary reviews
• Long-term career growth opportunities

Comprehensive Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options

Retirement Benefits

• 401(k) plan with company matching contributions
• Financial wellness resources
• Pre-tax and Roth contribution options

Work-Life Balance

• Hybrid work arrangement
• Generous Paid Time Off (PTO)
• Paid holidays
• Flexible scheduling options
• Paid volunteer and community service opportunities

Professional Development

• Continuing education and licensing support
• Industry designation reimbursement
• Training and mentorship programs
• Opportunities for advancement within a growing organization

Why Join Us?

At our firm, we believe exceptional client service starts with exceptional people. As an Employee Benefits Account Manager, you'll be part of a collaborative team that values expertise, innovation, and professional growth. You'll have the opportunity to build meaningful client relationships, contribute to strategic benefits solutions, and grow your career within a dynamic and supportive environment.

If you're a service-oriented benefits professional looking for a rewarding career with flexibility, excellent benefits, and advancement opportunities, we'd love to hear from you.