What are the responsibilities and job description for the IT Support Specialist Tier 2.5 – MSP position at Bowman Williams?
Join a People-First MSP That Has Been Supporting the DC Metro for 30 Years
If you're looking for a place where your work truly matters, where clients appreciate your impact, and where leadership invests in your growth, this is the opportunity.
This established, long-standing Managed Services Provider has been supporting small to mid-sized businesses across the DC metro area for over three decades. Their philosophy is simple: treat clients like partners, eliminate IT headaches before they happen, and build a team of engineers who genuinely love what they do.
You’ll be joining a tight-knit group of tech professionals who value collaboration, technical curiosity, and doing things the right way. They’ve built a reputation on proactive support, exceptional customer service, and a culture where your success directly contributes to the success of the business. Expect a stable environment, long-term client relationships, and a company that’s been growing steadily year after year.
Why You’ll Love Working Here
- 30 years of proven stability and growth
- A friendly, supportive culture—no egos, no burnout factory
- Leadership that listens, invests, and promotes from within
- Work that makes a difference for real businesses every single day
- Excellent benefits fully paid by the company
This is the type of company where people stick around because they feel valued, trusted, and empowered.
Position: IT Support Specialist Tier 2.5 – MSP
You’ll serve as a trusted technical resource for clients throughout Northern VA and DC, providing hands-on support for desktops (Windows/Mac), networking, servers, and cloud environments. If you enjoy variety, solving problems, and working directly with end users in a friendly, relationship-driven MSP—this is a great match.
What You’ll Be Handling:
- Microsoft Exchange & Office 365
- Windows & macOS support
- Firewalls & switching
- Windows Active Directory
- Hyper-V & VMware
- ConnectWise, Kaseya, and related RMM tools
- Microsoft Azure support
- Onsite client visits across Northern VA
Salary & Benefits
Salary: $70,000 – $80,000
Location: Herndon, VA
Benefits include:
- Paid vacation & sick leave (after 6 months)
- Fully company-paid health, dental, and vision insurance
- Company-paid life, short-term, and long-term disability
- 401(k) with up to 4% company match
- Mileage reimbursement
Salary : $70,000 - $80,000
