What are the responsibilities and job description for the System Administrator Tier 2.5 (MSP) position at Bowman Williams?
We are a growing Managed Services Provider delivering reliable, secure, and forward-thinking IT solutions to small and mid-sized businesses. Our team is built on accountability, communication, and collaboration. We’re looking for a System Administrator with proven MSP experience who enjoys taking ownership of escalated issues while contributing to infrastructure and cloud projects.
This role is ideal for a Tier 2.5 engineer who thrives in fast-paced environments, values client relationships, and wants to stay hands-on with modern Microsoft and network technologies. You’ll spend roughly 70% of your time handling advanced escalations and 30% contributing to project delivery alongside senior engineers.
What You’ll Do
- Resolve escalated service tickets involving Microsoft 365, Azure, Windows Server, networking, and virtualization
- Participate in system upgrades, migrations, and cloud infrastructure projects
- Configure and manage Active Directory, Group Policy, DNS/DHCP, and Intune
- Troubleshoot complex networking issues involving firewalls, VPNs, and switches
- Collaborate with senior engineers to plan and implement technical improvements
- Document resolutions and contribute to internal knowledge sharing
- Communicate effectively with clients to ensure positive experiences and long-term satisfaction
What You Bring
- 2 years of experience working for a MSP
- Strong knowledge of Microsoft 365, Azure Entra ID, and Windows Server (2016–2022)
- Hands-on experience with virtualization (Hyper-V, VMware) and network devices (SonicWall, Fortinet, or Meraki)
- Excellent troubleshooting, documentation, and customer service skills
- A proactive, resourceful mindset with the ability to balance multiple priorities
- Relevant certifications (AZ-104, Network , MCSA, or similar) preferred
Why You’ll Love It Here
- Health insurance
- IRA with 3% company match
- Paid time off
- Bonus pay and comp time for extra effort
- Certification and training reimbursement
- Monthly cash incentives tied to team and individual performance
If you’re an experienced MSP engineer who takes pride in solving tough problems, leading by example, and contributing to project success, we’d love to meet you.
Salary : $90,000 - $100,000
