What are the responsibilities and job description for the Tier 2 / Tier 3 IT Support Specialist position at Next Step Systems?
Job Description
Tier 2 / Tier 3 IT Support Specialist
We currently have a great opportunity for a Tier 2 / Tier 3 IT Support Specialist. This position is primarily on-site but may allow for hybrid or remote flexibility if the candidate meets all background and compliance requirements.
Tier 2 / Tier 3 IT Support Specialist Responsibilities:
- Provide escalated IT support.
- Troubleshoot Windows 10/11, Microsoft 365 applications, VPNs, printers, and peripherals.
- Support VIP users.
- Document and escalate issues as needed.
Qualifications
Tier 2 / Tier 3 IT Support Specialist Qualifications:
- Need 2 to 4 years of experience as an IT Support Specialist.
- Need experience with Microsoft 365.
- Need experience with VPN troubleshooting.
- Need experience with ServiceNow or similar ITSM.
- You should have an A /Network certification.
Benefits include medical insurance, retirement plan, PTO, etc.
Keywords: Washington DC Jobs, Tier 2 / Tier 3 IT Support Specialist, Microsoft 365, VPN, ServiceNow, ITSM, A , Network , Windows, Printers, Peripherals, Washington DC Recruiters, IT Jobs, Washington DC Recruiting
Looking to hire a Tier 2 / Tier 3 IT Support Specialist in Washington, DC or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 2 / Tier 3 IT Support Specialists for jobs in Washington, DC and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today!
Additional Information
Please check out all of our jobs at www.nextstepsystems.com.
