What are the responsibilities and job description for the Tier 2 / Tier 3 IT Support Specialist position at Parallel Partners?
Job Description
Tier 2 / Tier 3 IT Support Specialist
We currently have a great opportunity for a Tier 2 / Tier 3 IT Support Specialist. This position is primarily on-site but may allow for hybrid or remote flexibility if the candidate meets all background and compliance requirements.
Tier 2 / Tier 3 IT Support Specialist Responsibilities:
- Provide escalated IT support.
- Troubleshoot Windows 10/11, Microsoft 365 applications, VPNs, printers, and peripherals.
- Support VIP users.
- Document and escalate issues as needed.
Qualifications
Tier 2 / Tier 3 IT Support Specialist Qualifications:
- Need 2 to 4 years of experience as an IT Support Specialist.
- Need experience with Microsoft 365.
- Need experience with VPN troubleshooting.
- Need experience with ServiceNow or similar ITSM.
- You should have an A /Network certification.
Benefits include medical insurance, retirement plan, PTO, etc.
Keywords: Washington DC Jobs, Tier 2 / Tier 3 IT Support Specialist, Microsoft 365, VPN, ServiceNow, ITSM, A , Network , Windows, Printers, Peripherals, Washington DC Recruiters, IT Jobs, Washington DC Recruiting
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Additional Information
Please check out all of our jobs at http://www.recruiter.technology and http://www.parallelpartners.com.