What are the responsibilities and job description for the Level 1 Incident Manager - #26626 position at Blue Chip Talent?
Blue Chip Talent, in partnership with an enterprise organization, is seeking a skilled Mainframe Operator / Level 1 Incident Manager. This role is responsible for monitoring mainframe operations, providing Level 1 incident response, executing operator commands, and supporting the timely identification and escalation of production issues.
Job Duties:
- Monitor mainframe systems, production workloads, alerts, and operational events
- Execute mainframe operator commands in accordance with established procedures
- Perform Level 1 incident management, triage, documentation, and escalation
- Monitor and support CICS environments using applicable CICS commands
- Create, update, and track incidents through ServiceNow
- Identify system abnormalities and escalate production issues to appropriate technical support teams
- Follow established operational procedures for system monitoring, incident handling, and production support
- Maintain accurate incident and operational records throughout assigned shifts
Required Skills:
- Hands-on experience or working knowledge of mainframe environments and operations
- Knowledge of mainframe operator commands and operational procedures
- Working knowledge of CICS and CICS-related commands
- Experience with production monitoring, incident response, or Level 1 technical support
- Experience performing incident triage, escalation, and documentation
- Availability to work Tuesday through Saturday from 8:00 AM to 4:30 PM, including Saturdays as part of the regular workweek
Desired
- Hands-on ServiceNow experience, particularly for incident management and ticket tracking
- Experience supporting enterprise-scale mainframe production environments
- Experience with mainframe monitoring and workload management tools
- Familiarity with structured IT incident management processes and procedures