What are the responsibilities and job description for the Incident Manager position at V Group Inc.?
Description:
Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents.
Responsibilities:
- Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
- Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
- Monitors mainframe control consoles, periodically checking system performance.
- May assist with the review/validation of mainframe job control language.
- Perform deliveries as assigned and must be able to lift 50 pounds.
Technical Environment:
- Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. What’s Up Gold, Pingdom, PRTG, IBM Mainframe