What are the responsibilities and job description for the Call Center Representative position at Beacon Hill?
This is a temporary, fully onsite call center customer service opportunity with a transportation services company supporting a major public transit system, based in Boston, MA. The role pays $20-$22/hour and runs on a Thursday through Monday schedule, with weekday shifts from 11:45am-8:15pm and weekend shifts from 9:30am-6:00pm (Tuesdays and Wednesdays off). The assignment is expected to run through July with potential for extension.
Job Responsibilities
- Answer 40-50 inbound customer calls per day, depending on service levels and events
- Log all customer interactions and complaints accurately in the system
- Ensure detailed documentation for complaint records
- Route complaints to appropriate departments for follow-up investigation
- Escalate safety-sensitive calls to management as needed
- Respond to customer inquiries in a professional and helpful manner
- (Preferred) Assist with customer communication via email
Candidate Qualifications
- Prior customer service or call center experience
- Ability to remain calm and professional when handling difficult or escalated calls
- Strong communication skills with a customer-focused approach
- Basic Microsoft Office skills and ability to work on a laptop
- Willingness to learn transit system operations and procedures
- Flexibility with schedule changes as needed
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Salary : $20 - $22