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Job Title: Call Center Representative
Location: Quincy, MA (Hybrid)
Duration: 6 Months
Job Description:
We are seeking a Call Center Representative to provide high-quality customer support through phone, email, chat, and web-based channels. The role involves handling fare-related inquiries, resolving customer issues, and managing escalations with professionalism and efficiency. Candidates should have experience in a high-volume call center environment, strong problem-solving skills, and the ability to work with CRM tools. Knowledge of public transit systems is preferred. Bilingual candidates (English/Spanish) are highly desired.
Key Skills:
Job Title: Call Center Representative
Location: Quincy, MA (Hybrid)
Duration: 6 Months
Job Description:
We are seeking a Call Center Representative to provide high-quality customer support through phone, email, chat, and web-based channels. The role involves handling fare-related inquiries, resolving customer issues, and managing escalations with professionalism and efficiency. Candidates should have experience in a high-volume call center environment, strong problem-solving skills, and the ability to work with CRM tools. Knowledge of public transit systems is preferred. Bilingual candidates (English/Spanish) are highly desired.
Key Skills:
- Call Center / Customer Service Experience
- Strong Communication & Conflict Resolution Skills
- CRM Tools (IRIS/HEAT or similar)
- Attention to Detail & Multitasking
- Bilingual (Preferred)
- High School Diploma or GED
- 3 years of customer service experience in a high call volume environment
- Basic proficiency in MS Office or database applications