What are the responsibilities and job description for the NEW Call Center Representative position at TempWorks Account?
We are looking for an energetic and personable Call Center Representative to join our growing customer support team. This role involves answering inbound calls, resolving customer issues, and documenting interactions with accuracy and empathy.
Key Responsibilities:
- Handle inbound customer inquiries via phone in a timely and courteous manner
- Troubleshoot issues and provide accurate information or solutions
- Escalate complex cases to supervisors or technical support teams
- Log all interactions in CRM and maintain detailed case records
- Meet daily call volume and customer satisfaction KPIs
- Stay informed on company products, services, and procedures
Qualifications:
- High school diploma or equivalent
- 1–2 years of call center or customer service experience
- Excellent phone etiquette and communication skills
- Familiarity with CRM systems (e.g., Zendesk, Salesforce)
- Ability to remain calm under pressure and multitask effectively
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* Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Check to ensure that appropriate changes were made to resolve customers' problems.