Bilingual Human Services Specialist V (8035)

Overview Of Athena

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better. We make our clients’ lives easier by engaging and supporting them and partnering to be the most knowledgeable staffing partner. We make our employees’ lives better by identifying and cultivating their talents and matching them with our customers’ needs. ATHENA places a high value on customer service, accountability, and getting the job done.

Position Summary

We are currently recruiting a Human Services Specialist. This full-time position pays $28 an hour and is located in Rockville, MD.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Determine eligibility for all County Safety Net programs.
• Complete clearances including SVES, MABS, Worker Number, and Prison Clearance.
• Upload and scan clearance and supporting documents into ECMS and EICM systems.
• Review 992 Alerts and contact customers to obtain required documentation and verifications.
• Track work activities using Excel spreadsheets and other systems as required by the County.
• Complete HIPAA, ISATP, and Sexual Harassment trainings.
• Interview and determine eligibility for county safety net programs administered by the Family Investment Administration of the Maryland Department of Human Services.
• Complete and process applications for public benefit programs, and maintain open cases to ensure benefits are accurately issued, continued, or terminated in a timely manner.
• Perform other related duties as assigned.
• Participate in developing departmental goals, objectives, and systems.
• Attend staff meetings, trainings, and other meetings or seminars as assigned.
• Recommend new approaches, policies, and procedures to improve efficiency and service delivery.
• Work effectively as part of an interdisciplinary team within the division and organization.
• Training for system access will be provided by OESS.
  
  

Required Skills / Abilities

• Spanish bilingual strongly preferred.
• Experience in human services or related field.
• Ability to work under pressure and manage multiple priorities in a high-volume environment.
• Strong customer service skills with the ability to work with diverse, multicultural populations.
• Excellent organizational skills and attention to detail.
• Ability to work independently and remain self-motivated.
• Strong teamwork skills in interdisciplinary settings.
• Excellent verbal, written, and listening communication skills.
• Ability to understand and follow established procedures and protocols.
  
  

Education And Experience

• High School Diploma required.
• Bachelor’s degree in a related field required.
• 5 years of experience in one or more of the following: human services, public health, eligibility programs, social work, community outreach and/or advocacy, or general administrative/program management/data entry.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Standard hours: Monday through Friday, 8:30 AM – 5:00 PM; evening and weekend hours may be required.
• Travel may be required.
  
  

Successful Athena Employees Will

• Strive to be the best in their field
• Represent ATHENA with professionalism
• Solve problems proactively
• Be accountable and follow through on commitments
• Understand client needs and deliver exceptional service
• Work effectively with diverse, mission-driven teams
  
  

Benefits Of Working For Athena

Supportive Team Environment

A professional, dedicated team committed to making your work and life better.

Health and Wellness Coverage

Cigna medical, dental, and vision insurance (eligible after 60 days)

Long- and short-term disability insurance

Life insurance

Pet insurance

Supplemental health insurance through LLH (via Recuro)

Recuro virtual health services (free to all employees)

Financial Benefits

401(k) with generous employer match (eligible to contribute on the 1st of the month after 4 months of employment)

Paid weekly every Friday

Medical and dependent flexible spending accounts

Paid Time Off

15 days PTO per year, accrued weekly starting your first day

PTO covers vacation, sick leave, and holidays

Recognized Unpaid Holidays (PTO Optional)

New Year’s Day

Martin Luther King Jr. Day

Presidents’ Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Christmas Day

Tools and Resources

Employee self-service HR portal

Additional Information

This job posting describes the general nature and level of work expected. It is not an exhaustive list of duties or requirements. Reasonable accommodations may be provided upon request.

Employment with ATHENA Consulting LLC is at-will and may be terminated by either party at any time.

ATHENA Consulting LLC is an Equal Opportunity Employer and does not discriminate based on any protected characteristics under applicable law.