Account Manager

HYBRID OPPORTUNITY

Alliance InfoSystems, LLC, a MSP, headquartered in Hunt Valley, MD, is growing its Sales team in Hunt Valley. We are looking for an experienced Account Manager with a passion for IT and desire for continuous improvement and learning.

Responsibilities (Summary):

• The Account Manager (AM) maintains consistent communication with their clients and facilitates timely service delivery.
• Educate assigned clients/customers on AIS core value services.
• Ensure smooth onboarding process for clients that fall under position purview.
• Identify and present opportunities to align client technology to AIS’ core stack configuration.
• Create, track and manage opportunities through their lifecycle with relevant data included in ConnectWise for team review once converted to a sales order. Oversees and provides guidance on resolution of client/customer issues as they arise.
• Schedule and present Quarterly/Annual Business Reviews with clients
• Participate in various individual and group projects as directed.
• Proposal creation and proposal review with clients and AIS staff.
• The AM will be available and responsive to inbound communications from their clients, and will maintain routine check-ins, ensuring that topics and concerns are addressed, and loops are closed.
• While not directly responsible for resolving technical issues faced by the client, when presented with a technical issue, the Account Manager is responsible for making sure the issues have been handed off to the appropriate AIS team and are addressed in a timely manner.
• Responsible for proactive approach to consistently look for ways to improve their clients’ experience and interactions with AIS.
• Regular reviews of service delivery with clients.
• Establish and manage client expectations.

Successful candidate will have the following:

• Bachelor’s degree or equivalent preferred
• 5 years customer service experience preferred
• 3 years technical experience relevant to position responsibilities
• Exhibited proficiency in all Microsoft office programs
• Excellent written and verbal communication skills
• Exhibited strong attention to detail
• Proactive in coordinating with internal resources to see assigned tasks/projects through to completion
• Demonstrated strong customer service skills
• Prior team lead experience preferred
• Valid driver’s license and reliable transportation

What we offer:

• Competitive wages to include bonus eligibility

Salary Range = $56,800 to $85,200/yr

• Hybrid remote work environment
• Team oriented environment
• Benefits Offered: Generous PTO, Floating Holiday, Holiday Pay (7 days), 401K with annual safe harbor match, Health, dental, vision, pet insurance options, Flexible Spending Accounts, Pet Insurance, Tuition Reimbursement, Parental Leave benefits, Sick and Safe Leave in accordance to Maryland Sick & Safe Leave Act