What are the responsibilities and job description for the Helpdesk Support position at Alexander Technology Group?
Help Desk Administrator
Full-Time | Permanent
Boston, MA Onsite 5 days a week
Target Compensation: $65,000 – $82,000
The Alexander Technology Group is seeking a Help Desk Administrator for a professional services firm in Boston. This individual will provide high-touch, white-glove technical support to attorneys and professional staff in a fast-paced, client-driven environment.
This is an excellent opportunity for an IT professional with prior experience in a law firm or professional services setting who thrives in a service-oriented culture and understands the urgency, discretion, and responsiveness required in that environment.
Schedule
Onsite 5 days a week in Boston
35-hour work week (Monday–Friday, typically 9:00 AM – 5:00 PM)
Flexibility required - occasional earlier/later hours to ensure coverage
Participation in a 24/7 on-call rotation required
Key Responsibilities
Alex Nizolek anizolek@alexandertg.com
*MONATG*
Full-Time | Permanent
Boston, MA Onsite 5 days a week
Target Compensation: $65,000 – $82,000
The Alexander Technology Group is seeking a Help Desk Administrator for a professional services firm in Boston. This individual will provide high-touch, white-glove technical support to attorneys and professional staff in a fast-paced, client-driven environment.
This is an excellent opportunity for an IT professional with prior experience in a law firm or professional services setting who thrives in a service-oriented culture and understands the urgency, discretion, and responsiveness required in that environment.
Schedule
Onsite 5 days a week in Boston
35-hour work week (Monday–Friday, typically 9:00 AM – 5:00 PM)
Flexibility required - occasional earlier/later hours to ensure coverage
Participation in a 24/7 on-call rotation required
Key Responsibilities
- Provide full-service technical support for hardware, software, and applications
- Troubleshoot issues through resolution while minimizing user downtime
- Document and track all requests within a service management system
- Create and manage user accounts across multiple platforms
- Maintain IT asset inventory records
- Develop and update internal knowledge base documentation
- Enforce firm technology policies and procedures
- Escalate issues appropriately while maintaining ownership and communication
- Minimum 3 years of experience in a Help Desk or IT support role
- Prior experience in a law firm or professional services environment is required
- Strong knowledge of Microsoft Office (2013/2016 and newer)
- Experience working within structured, high-touch client service environment
- Exposure to legal or document management systems (e.g., iManage or similar)
- Familiarity with Active Directory and user account administration
- Experience supporting senior-level professionals in deadline-driven settings
- Strong troubleshooting and analytical skills
- Professional demeanor with excellent communication skills
- Ability to multitask and prioritize in a fast-paced environment
- High level of discretion and professionalism
- Collaborative team player with a customer-first mindset
- Adaptable and composed under pressure
Alex Nizolek anizolek@alexandertg.com
*MONATG*
Salary : $65,000 - $82,000