Helpdesk Technician I (CP)

hackajob is collaborating with Verisk to connect them with exceptional professionals for this role.

Description

We are seeking a Helpdesk Technician I that will represent the Business Technology Department’s support and customer service for employee inquiries on software and computer-related questions. This individual should be an enthusiastic entry level technician whose passion is to help others and educate the end user. This role will provide level 1 hands-on desktop support for our internal in the office as well as remote support for employees in remote locations. This position will be part of an IT support team located in multiple office locations but will be the main point of contact for all IT equipment in the office. The role is required to be in the office 3-4 days per week to maintain proper coverage.

Responsibilities

• Provide Level 1 Desktop support for local and remote employees
• Identify, research, and resolve technical issues for users in a positive manner
• Maintain scanners, copiers, and workstations
• Help maintain an accurate inventory of hardware
• Create and/or maintain end-user documentation on procedures and how-tos
• Add to the helpdesk knowledge base with clear/concise/detailed entries
• Treat every issue as an opportunity to educate the end-user
• Assist with IT related projects
• Off hours duties/on-call hours as necessary
• Secondary point of contact for all on-site hardware including cameras, door security system, network equipment, etc.
• Collaborate with IT support and administration representatives from other Verisk entities on ISO Claims Partners projects and tasks
• Other duties as assigned.
  
  

Qualifications

• 1 years in a technical support role
• Experience supporting PC’s and the Microsoft suite of products
• Basic understanding of Active Directory Domains
• Friendly, professional, enthusiastic demeanor
• Excellent communication skills – written and verbal
• Ability to multi-task, communicate in a professional manner, and to listen to employee concerns
• Enthusiasm to lead 1:1 training sessions on technologies and computing best practices
• Strong detail-orientation and organizational skills
• Self-motivated, seeks out additional work
• Willingness to be flexible and adapt to changing work priorities
• Must have good technical aptitude and be a quick learner.
• Be able to successfully work independently and as part of a team
• Technical certifications such as A certifications are a plus.
• Ability to understand and administer Active Directory user accounts is not required but are a plus