**Customer Service & Finance Coordinator**

**Job Introduction**

Thanks for checking out our vacancy. Were delighted you want to learn more about Dechra Pharmaceuticals PLC.

Dechra is a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (**D**)edication, (**E**)njoyment, (**C**)ourage, (**H**)onesty, (**R**)elationships and (**A**)mbition are at the heart of our everyday operations and the way we do business.

**Role Responsibility**

**FLEXIBLE IN-OFFICE HOURS / COMPETITIVE SALARY / EXCELLENT BENEFITS**

**Overall Responsibilities**

The Customer Service & Finance Coordinator (CS&FC) is responsible for customer order entry and delivery completing orders and ensuring the accuracy of Master Data, Pricing, Accounts Receivable and communications with the Warehouse Teams at our 3rd Party Logistics (3PL) locations. The position will provide input on the development of processes for order entry, delivery completing orders, creating & maintaining customer accounts/data at Dechra and the 3PLs. This role is responsible for the processing and management of sample orders through the Salesforce interface.

**Key Responsibilities (70%)**

* The position is responsible for inbound and outbound customer-facing activities including prompt handling of customer questions, issues and orders. This position supports entry of orders into Oracle, tracking and follow-up of customer orders/deliveries and sets up new Dechra direct accounts, and manages aspects of the relationship and communication with our distribution purchasers.

* This position manages and responds to customer issues working closely with the Customer, the 3PL provider, Dechra Sales, Marketing, Finance, Customer Demand, and Veterinary Services teams.

* Support the Exportation of Dechra products Internationally through our logistic partners.

* Manage product allocations, and provide sales updates internally and externally when necessary.

* Author draft communications for customer supply changes and updates to be delivered to buyers at our distribution partners

* Work closely with our logistic partners to ensure timely delivery of our products. Investigate customer issues and drive problem to a resolution to ensure we maintain best-in-class customer support.

* Collaborate with the Operations and Demand Manager/Finance Department to develop SOPs for order processing, returns, and applying credits to an account.

* Ensure consistent tracking of customer conversations and issues to understand and improve the customer experience

* Support and assist in the year-end physical inventories at our 3rd Party Logistics (3PL) locations

* Assist Salesforce Administrator and Business Analyst with customer data quality, completeness and analysis initiatives

* Liaise with the Regulatory / Quality Department to manage PQC process implementation for Customers to ensure full compliance of quality and FDA expectations

**Special Projects, Reporting and Key Performance Indicators (30%)**

* Ad Hoc project work as time allows with Quality, Customer or Product Supply, Regulatory or Information Technology (IT)

* Monitor Dechra and 3PL metrics to ensure open orders are moving through the system appropriately at Dechra and 3PL. Investigate any orders not moving through the process within 24 hours of order receipt

* Maintain / report product backorders updates in an automated fashion (Oracle).

**The Ideal Candidate**

**Skills**

* Commitment to ensuring projects are completed correctly

* Self-motivated

* Highly organized and detail oriented

* Proficient in 10 keying and typing

**Knowledge and Experience**

* Proficient with Microsoft products (Excel, Word, etc.)

* Demonstrate strong analytical & organizational skills with the ability to handle multiple tasks and prioritize (time management)

* Must be a team player with flexibility to get any task completed

* Experience with ERP systems, Oracle preferred

* Ability to influence

* Mandatory to have solid interpersonal skills and be adaptable

* College degree preferable

**Additional Details**: Occasional travel may be required

**About the Company**

As a people first values-based culture, we provide free weekly wellness sessions focused on our employee's physical and mental wellbeing, and flexible work arrangements. We offer a generous employer 401k match and an employee stock purchase plan for long-term financial wellness. Our full array of health, financial and voluntary benefit programs are what you would expect from a recognized Best Place to Work.

Dechra Pharmaceuticals PLC

Salary Competitive Salary and Benefits Frequency Annual Job Reference dechra/TP/1342/371 Contract Type Full Time Closing Date 01 April, 2023 Job Category Operations Business Unit DVP LLC Location Overland Park, United States Posted on 01 March, 2022 | OpenStreetMap contributors

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