The Manager Renewals (AMS) will focus on General Business and play a key role in driving customer renewals and upsell business opportunities by qualifying and nurturing Zscaler's installed base in support of our rapidly growing business. Zscaler is a SaaS company operating in a high-growth market which leverages the Annual Recurring Revenue (ARR) model to fuel its growth. Come grow your career in the Cloud vertical by helping us enable our customers to achieve success.

The Manager Renewals (AMS) will take ownership of a team of agents and their defined areas, create & execute account strategies, and collaborate with Customer Success, Sales and other ecosystem teams to close general business and enterprise-level deals for our award-winning Cloud-based Security-as-a-Service Platform.

The ideal candidate will possess the intelligence and aptitude to position the benefits of an enterprise-grade transformational platform, as well as the strategic thinking and business acumen to drive a complex sales process. A strong track record of team management or senior renewals/sales rep success is a must.

The role will require a strong focus on team enablement, training, and culture development.

What we expect from you:

• Highly motivated self-starter with competitive personality and strong attention to detail
• Exceptional oral and written communication skills, excellent listening skills, and a positive and energetic phone presence, to effectively transfer thoughts and ideas, influence others and gain support
• Fluency in Microsoft Office applications and CRM systems (preferably SFDC)
• Good understanding of Security fundamentals such as Firewalls, Proxies and Web Security Gateways
• Proven ability to learn new technology quickly, adapt to changing needs and utilize strong analytical skills
• Desire and ability to work as a team player in a fast-paced, goal-oriented high-growth environment
• You must be a proven high performer with a solid track record in managing sales or renewals
• Experience with ISP Channel partners and a solid understanding of a channel-centric go-to-market approach
• Our preference is a proven background of at least 1-2 years in SaaS renewals: either Internet and Security technologies (such as SWG, Sandboxing, Firewall, DLP, and VPNs) or Network transformation technologies (such as MPLS, SD-WAN or WAN Optimization). We would consider someone with a successful track record in SaaS sales.

Qualifications/Your Background:

• Bachelor's degree in Business or related strongly preferred.
• 5 years of experience in Renewals or Sales, Customer Success Strategy / Revenue Operations in a SaaS environment.
• 2 years of experience in managing, hiring, and motivating a team in a fast-paced environment.
• Track record of successfully orchestrating large scale transformation projects.
• Excellent communication and presentation skills (written and verbal).
• Exceptional analytical and problem-solving skills and comfortable interacting with all levels, including executive leadership.
• Experience with Salesforce preferred.
• Strong understanding of security fundamentals such as firewalls, proxies and web security gateways a plus.

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